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Internet & WIFI

TV

  • Family Package


    To access DIRECTV HD programming, HD equipment required. All programming, pricing, terms and conditions subject to change at any time and may vary. Lineups effective as of 3/29/17. Get updates at directv.com/channels. 1 Eligibility for local channels based on service address. Visit directv.com/locals to see what is available in your area. Upgrades prices exclude taxes. 
  • Entertainment Package



    To access DIRECTV HD programming, HD equipment required. All programming, pricing, terms and conditions subject to change at any time and may vary. Lineups effective as of 3/29/17. Get updates at directv.com/channels. 1 Eligibility for local channels based on service address. Visit directv.com/locals to see what is available in your area. Upgrades prices exclude taxes. 

  • Entertainment with HBO



    To access DIRECTV HD programming, HD equipment required. All programming, pricing, terms and conditions subject to change at any time and may vary. Lineups effective as of 3/29/17. Get updates at directv.com/channels. 1 Eligibility for local channels based on service address. Visit directv.com/locals to see what is available in your area. Upgrades prices exclude taxes. 

     

  • Choice Package





    To access DIRECTV HD programming, HD equipment required. All programming, pricing, terms and conditions subject to change at any time and may vary. Lineups effective as of 3/29/17. Get updates at directv.com/channels. 1 Eligibility for local channels based on service address. Visit directv.com/locals to see what is available in your area. Upgrades prices exclude taxes.

  • Choice with HBO

     



    To access DIRECTV HD programming, HD equipment required. All programming, pricing, terms and conditions subject to change at any time and may vary. Lineups effective as of 3/29/17. Get updates at directv.com/channels. 1 Eligibility for local channels based on service address. Visit directv.com/locals to see what is available in your area. Upgrades prices exclude taxes. 

  • DISH Network
  • How do I subscribe for service?

    Even if Internet and TV is included at your community, you must subscribe to activate service.

    • You will need your apartment address to begin subscription process.
    • After your subscription has been submitted, it will be sent for processing. Once completed, you will receive an email or SMS. If you subscribed within two days prior to your move-in date service will be on at move-in. 
  • How long am I in a contract?

    Standard receivers:  month-to-month, cancel anytime

    Premium Receivers: 12 months (DVR, HD, HD-DVR, Genie, Genie Mini)
    Early termination:  $20 per month for remaining months left in your 12 month agreement.

    We recommend a standard receiver for 6-month leases
    This is the only receiver that does not require a 12-month contract

    • Premium receivers (HD, DVR, HD/DVR) have a 12-month contract, only keeping this option for 6 months would result in an Early Cancellation Fee of $20 for the 6 months left on contract.
  • What are my receiver options?

    All receivers feature:

    • All-digital picture and sound.
    • Stay on top of all the game scores with ScoreGuide
    • Parental Controls.
    • New DIRECTV customers are eligible for special receiver promotions.

    Receiver 

    Resolution

    Audio

    Standard

    Perfect for shorter leases. The only receiver with month-to-month contract terms.

    Standard Definition

    Dolby Digital 5.1

    HD

    Enjoy all your favorite programs in HD quality.

    1080i and 1080p

    Dolby Digital 5.1

    Record your favorite shows and movies and pause and rewind live TV.

    • Set your DVR with your cell phone or computer.
    • Automatically record episodes of your favorite shows – even if the date or time changes.
    • Record first run, repeats or both.
    • These receivers require a 12 month contract.

    Receivers

    Resolution

    Audio

    Record Live TV

    DVR

    Record, pause and rewind live TV.

    Standard Definition

    Dolby Digital 5.1

    Record 2 shows at once.
    100 hours in SD

    HD-DVR

    Record, watch, and delete shows in any room, with just one HD DVR.

    Get over 6,000 shows and movies instantly, at no extra charge. (Requires CINEMA connection). Access the newest movie releases – many available 28 days before Netflix and Redbox. Plus thousands of on demand titles at no extra charge.

    1080i and 1080p

    Dolby Digital 5.1

    Record 2 shows at once.
    100 hours in HD

    Genie HD DVR

    Available at limited communities on a request basis.

    DIRECTV Genie DVR Tutorial

    1080i and 1080p

    Dolby Digital 5.1

    Record 5 shows at once.
    200 hours in HD

     

    4K programming available

     

     

  • What equipment will I need and how do I get it?

    You will need one receiver for each TV you want programming on.
    This will include your remote, batteries and standard cables.

    How to get your equipment.

    Pick Up

    Free Installation

    Visit our office
     3032 E Lake Lansing Rd.
    East Lansing, MI 48823.
     

    A service tech will bring equipment and install it at your residence.

    Installation appointments are limited during peak dates between August 15 and August 31.

    You will receive:

     A Composite TV cable
    Connects from your receiver to your TV


    A Coaxial TV cable
    Connects from your wall to your receiver 

    For the best picture quality, we recommend upgrading to an HDMI cable. 


    New DIRECTV customers are eligible for special receiver promotions:

    TV Equipment

    Free Quantity Limits

    Standard
    month-to-month

    4 Standard Receivers
    No commitment required

    HD or DVR

    +4 Standard Receivers at no additional cost

    HD DVR

    +2 Standard Receivers at no additional cost.
    $50 instant rebate toward an HD Receiver

    HD DVR + HD

    Free receiver + $50 instant = $49.00

    All non-standard receives require a 12-month commitment, have monthly fees and are subject to lease terms. If you live in The Rocks apartments your lease covers 1 HD receiver & 1 additional standard receiver. 

  • DIRECTV Service Overview

    Spartan Net and DIRECTV Service Overview

    Click to view the service brochure.

     
  • How do I connect my receiver?

    It’s easier than you think. We’ll walk you through step-by-step. 

    For Ultra Clear High Definition Picture & Sound (HDMI cable):

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    • Plug one of the ends of the coaxial cable to your wall jack.
    • Plug the other end to your receiver (satellite output).
    • Grab one end of the HDMI cable and connect to your TV, then connect other end to receiver.



    For Better Quality Picture(RCA yellow-red-white cable):
     

    <
    • Plug one end of the coaxial cable to your Wall Jack
    • Plug the other end to your receiver(satellite output)
    • Now connect a rca cable(yellow,white, and red) from your TV to your receiver.



    For Basic Quality Picture (coaxial cable):

    • Plug one end of the coaxial cable to your Wall Jack
    • Plug the other end to your receiver(satellite output)
    • Now connect a Coaxial cable from your TV to your receiver.


    For High Definition Picture & Sound (Component RGB Red, Blue, Green, and Audio Cable):

    • Plug one of the ends of the coaxial cable to your wall jack.
    • Plug the other end to your receiver (satellite output).
    • Grab one end of the RGB cable and connect to your TV, then connect other end to receiver.

    For Basic NON High Definition Picture & Sound (RCA Yellow Cable)

    • Plug one of the ends of the coaxial cable to your wall jack.
    • Plug the other end to your receiver (satellite output).
    • Grab one end of the RCA cable and connect to your TV, then connect other end to receiver.

    Additional Setup Help

    Standard 
    HD 
    DVR
    HD DVR 

    DIRECTV Receiver User Guides
     

  • Programming your Remote

    Your Universal remote can control your entire entertainment system (up to four devices) including your TV, audio devices, or DVD player.

    Find your receiver type to program your devices:

    Standard receiver and Standard DVR:

    • Press MENU on your remote.
    • Select Parental Favs & Setup.
    • Select System Setup.
    • Select Remote or Remote Control.
    • Select Program Remote.
    • Select the device you wish to program.
    • Follow the on-screen prompts to complete programming your remote.

    HD Receiver and HD-DVR:

    • Press MENU
    • Select ‘Settings & Help’
    • Select ‘Settings’
    • Select ‘Remote Control
    • Choose ‘Program Remote’ and you will be prompted with step-by-step instructions

    Watch this video for programming your remote!

    <
     

    ​​If your device is not automatically programmed:
    Find your 5-digit code for your device 

  • Remote Control Guide

     


    Watch this video for how to use your remote!

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  • DVR Receiver Guide

    Scheduling a Recording

    • Press GUIDE button
    • Select a category, press SELECT
    • Choose the program to record, press SELECT
    • Select ‘Record’ and press SELECT
    • Select ‘Record It’ and press SELECT

    Record a series or Multiple Episodes

    • Press GUIDE button
    • Select a Category, press SELECT
    • Choose the program to record, press SELECT
    • Select ‘Record Series’ and press SELECT
    • Choose the episode type and press SELECT
    • Use LEFT/RIGHT buttons to navigate to ‘Episode Type’
    • Choose the amount of episodes you wish to keep and press SELECT
    • Use UP/DOWN buttons to navigate list
    • Select ‘Record Series’ and press SELECT

    Auto record

    • Press MENU button
    • Select ‘Search & Browse’ and press SELECT
    • Select ‘Smart Search’ and press SELECT
    • Enter a title, person, channel or category name into search field
    • When results appear, highlight desired name in list and press SELECT
    • Select ‘Autorecord’ and press SELECT
    • Select ‘Record ALL’

     

    Watch for DVR Receiver Tutorials

     
  • Troubleshooting

    My receiver keeps resetting itself
    Unplug the power cord and plug it into a different outlet.
    If the issue persists, submit a support request.
     

    Picture is frozen or pixilated
    Reset your receiver by pressing the RED reset button. 

    HD Receivers: Located on the right side of the receiver above the access card.
    Standard, DVR, and HD-DVR Receivers: Located above the access card in a compartment on the front right side.

    • Verify the cords/cables are plugged in securely to the correct locations.
    • Make sure the power cord is plugged into the wall outlet and NOT a power strip or surge protector.

    Sound is distorted or no sound at all.
    Verify the cords/cables are securely plugged in to the correct locations on the receiver and on the TV.

    How do I check the status of a service outage in my area?
    To check the status of a service outage in your area, call 1-866-386-7778. If there are any known outages an automated FLASH message will play.
    If the issue persists, submit a support request.

     

     

  • Error Codes

    There are simple fixes to most common error codes.

    Error Code

    Meaning

    203

    Account past due, services have been reduced to minimum level.
    Solution:
    Pay your DIRECTV bill

    721

    If you have a standard receiver and you see a 721 error on channels that are included in your package, you may need to unhide standard channels in the guide

    Solution:
    Using your remote control, press the menu button
    - Select Settings & Help
          - Select Settings

    Select Display
    - Select Preferences
          - Select Guide HD Channels
                  - Choose Hide HD Channels

    If you have an dHD receiver:
    The Channel you are  trying to access is not listed in programming package on the account. Please verify that program is part of your programming package by logging into your DIRECTV account or refresh your service (www.directv.com/refresh)

    722

    Your DIRECTV receiver may not have the programming information for the channel you're trying to view
    Solution: Please try refreshing your service (directv.com/refresh)
    Watch Video

    771

    Your receiver is having trouble communicating with your satellite dish
    Solution: Please go to the back of your receiver and check that all cable connections are secure. If you see or suspect an obstruction with your dish, call 866-386-7778
    Watch Video

    775

    Your receiver is having trouble communicating with your satellite dish
    Solution: Please go to the back of your receiver and check that all cable connections are secure.
    Watch Video

    761 or 762

    Your access card in your receiver may not be inserted properly or the receiver is having trouble reading it.
     

    Solution: Please locate the door to the access card which is either on the front or right side of your receiver. Make sure the chip is face down with the logo on top. Then reinsert card all the way in the slot.
    Watch Video

    724, 725, or 726

    Your receiver’s ID doesn’t match the ID that we have listed in our system.

    Solution: Please try refreshing your service (directv.com/refresh)
    Watch Video

    920

    This error occurred because your receiver wasn’t able to download the guide information from the satellite for more than 3 hours
    Solution: Please press MENU on your DIRECTV remote, scroll down and select ‘Settings & Help’, select ‘Settings’, select ‘Info & Test’.

    Choose ‘Run System Test’. Results will show a diagnostic code.
     

    For 82-83, press MENU, select ‘Settings & Help’, select ‘Settings’, select ‘Satellite’, then ‘Repeat Satellite Setup’.

    Press the (-) dash button on your remote, and then choose your dish type.

    For 82, select ‘Slimline-3’, for 83, select ‘Slimline-5’ and select ‘Continue’.
    Watch Video

    If you are still unable to connect, call 866-386-7778 or create a Support Request

  • Adding Additional Channels

    If you still need to subscribe:

    You can customize your channel package and upgrades during the subscription process.  This is the easiest time to select your best entertainment value. 

    If you already picked up your equipment:

    Contact DIRECTV at 1-800-531-5000 with your DIRECTV account number or Login to your DIRECTV account and upgrade to your desired channel package.

  • Upgraded Channel Packages and Pricing

    What is your current channel package?  



    Make your HD receiver part of your DVR.

    Whole home is for HD DVR and a HD receiver to share across.
    You can watch recorded programs from either device.
    Programming, pricing and offers are subject to change and may vary in certain markets.

    Premium Channel Upgrades
    Enhance your package with premium channels, sports packages and more. More movies and original shows on networks including HBO®, SHOWTIME®, Cinemax® and STARZ® Login to your DIRECTV account for premium pricing. 

    International Programming
    A world of entertainment right at home. DIRECTV offers a plethora of international TV packages aimed at bringing programming from other countries right into the living rooms of those who want it most. Login to your DIRECTV account for international pricing. 

    Upgrades can be selected online on your DIRECTV Account.

  • I have another TV. How do I add additional receivers to my package?

    For additional receivers, contact Spartan Net at 517-203-3096 during business hours.

    Mon-Fri (9am-5pm)
    Saturday (10am-4pm)