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To access DIRECTV HD programming, HD equipment required. All programming, pricing, terms and conditions subject to change at any time and may vary. Lineups effective as of 3/29/17. Get updates at directv.com/channels. 1 Eligibility for local channels based on service address. Visit directv.com/locals to see what is available in your area. Upgrades prices exclude taxes.
To access DIRECTV HD programming, HD equipment required. All programming, pricing, terms and conditions subject to change at any time and may vary. Lineups effective as of 3/29/17. Get updates at directv.com/channels. 1 Eligibility for local channels based on service address. Visit directv.com/locals to see what is available in your area. Upgrades prices exclude taxes.
To access DIRECTV HD programming, HD equipment required. All programming, pricing, terms and conditions subject to change at any time and may vary. Lineups effective as of 3/29/17. Get updates at directv.com/channels. 1 Eligibility for local channels based on service address. Visit directv.com/locals to see what is available in your area. Upgrades prices exclude taxes.
To access DIRECTV HD programming, HD equipment required. All programming, pricing, terms and conditions subject to change at any time and may vary. Lineups effective as of 3/29/17. Get updates at directv.com/channels. 1 Eligibility for local channels based on service address. Visit directv.com/locals to see what is available in your area. Upgrades prices exclude taxes.
To access DIRECTV HD programming, HD equipment required. All programming, pricing, terms and conditions subject to change at any time and may vary. Lineups effective as of 3/29/17. Get updates at directv.com/channels. 1 Eligibility for local channels based on service address. Visit directv.com/locals to see what is available in your area. Upgrades prices exclude taxes.
You will need your apartment address to begin subscription process.
After your subscription has been submitted, it will be sent for processing. Once completed, you will receive an email or SMS. If you subscribed within two days prior to your move-in date service will be on at move-in.
Standard receivers: month-to-month, cancel anytime
Premium Receivers: 12 months (DVR, HD, HD-DVR, Genie, Genie Mini)
Early termination: $20 per month for remaining months left in your 12 month agreement.
We recommend a standard receiver for 6-month leases
This is the only receiver that does not require a 12-month contract
Premium receivers (HD, DVR, HD/DVR) have a 12-month contract, only keeping this option for 6 months would result in an Early Cancellation Fee of $20 for the 6 months left on contract.
Stay on top of all the game scores with ScoreGuide
Parental Controls.
New DIRECTV customers are eligible for special receiver promotions.
Receiver
Resolution
Audio
Standard
Perfect for shorter leases. The only receiver with month-to-month contract terms.
Standard Definition
Dolby Digital 5.1
HD
Enjoy all your favorite programs in HD quality.
1080i and 1080p
Dolby Digital 5.1
Record your favorite shows and movies and pause and rewind live TV.
Set your DVR with your cell phone or computer.
Automatically record episodes of your favorite shows – even if the date or time changes.
Record first run, repeats or both.
These receivers require a 12 month contract.
Receivers
Resolution
Audio
Record Live TV
DVR
Record, pause and rewind live TV.
Standard Definition
Dolby Digital 5.1
Record 2 shows at once.
100 hours in SD
HD-DVR
Record, watch, and delete shows in any room, with just one HD DVR.
Get over 6,000 shows and movies instantly, at no extra charge. (Requires CINEMA connection). Access the newest movie releases – many available 28 days before Netflix and Redbox. Plus thousands of on demand titles at no extra charge.
1080i and 1080p
Dolby Digital 5.1
Record 2 shows at once.
100 hours in HD
Genie HD DVR
Available at limited communities on a request basis.
You will need one receiver for each TV you want programming on.
This will include your remote, batteries and standard cables.
How to get your equipment.
Pick Up
Free Installation
Visit our office
3032 E Lake Lansing Rd.
East Lansing, MI 48823.
A service tech will bring equipment and install it at your residence.
Installation appointments are limited during peak dates between August 15 and August 31.
You will receive:
A Composite TV cable Connects from your receiver to your TV
A Coaxial TV cable Connects from your wall to your receiver
For the best picture quality, we recommend upgrading to an HDMI cable.
New DIRECTV customers are eligible for special receiver promotions:
TV Equipment
Free Quantity Limits
Standard
month-to-month
4 Standard Receivers
No commitment required
HD or DVR
+4 Standard Receivers at no additional cost
HD DVR
+2 Standard Receivers at no additional cost.
$50 instant rebate toward an HD Receiver
HD DVR + HD
Free receiver + $50 instant = $49.00
All non-standard receives require a 12-month commitment, have monthly fees and are subject to lease terms. If you live in The Rocks apartments your lease covers 1 HD receiver & 1 additional standard receiver.
My receiver keeps resetting itself
Unplug the power cord and plug it into a different outlet.
If the issue persists, submit a support request.
Picture is frozen or pixilated
Reset your receiver by pressing the RED reset button.
HD Receivers: Located on the right side of the receiver above the access card. Standard, DVR, and HD-DVR Receivers: Located above the access card in a compartment on the front right side.
Verify the cords/cables are plugged in securely to the correct locations.
Make sure the power cord is plugged into the wall outlet and NOT a power strip or surge protector.
Sound is distorted or no sound at all.
Verify the cords/cables are securely plugged in to the correct locations on the receiver and on the TV.
How do I check the status of a service outage in my area?
To check the status of a service outage in your area, call 1-866-386-7778. If there are any known outages an automated FLASH message will play.
If the issue persists, submit a support request.
There are simple fixes to most common error codes.
Error Code
Meaning
203
Account past due, services have been reduced to minimum level. Solution:
Pay your DIRECTV bill
721
If you have a standard receiver and you see a 721 error on channels that are included in your package, you may need to unhide standard channels in the guide
Solution:
Using your remote control, press the menu button
- Select Settings & Help
- Select Settings
Select Display
- Select Preferences
- Select Guide HD Channels
- Choose Hide HD Channels
If you have an dHD receiver:
The Channel you are trying to access is not listed in programming package on the account. Please verify that program is part of your programming package by logging into your DIRECTV account or refresh your service (www.directv.com/refresh)
722
Your DIRECTV receiver may not have the programming information for the channel you're trying to view Solution: Please try refreshing your service (directv.com/refresh) Watch Video
771
Your receiver is having trouble communicating with your satellite dish Solution: Please go to the back of your receiver and check that all cable connections are secure. If you see or suspect an obstruction with your dish, call 866-386-7778 Watch Video
775
Your receiver is having trouble communicating with your satellite dish Solution: Please go to the back of your receiver and check that all cable connections are secure. Watch Video
761 or 762
Your access card in your receiver may not be inserted properly or the receiver is having trouble reading it.
Solution: Please locate the door to the access card which is either on the front or right side of your receiver. Make sure the chip is face down with the logo on top. Then reinsert card all the way in the slot. Watch Video
724, 725, or 726
Your receiver’s ID doesn’t match the ID that we have listed in our system.
Solution: Please try refreshing your service (directv.com/refresh) Watch Video
920
This error occurred because your receiver wasn’t able to download the guide information from the satellite for more than 3 hours Solution: Please press MENU on your DIRECTV remote, scroll down and select ‘Settings & Help’, select ‘Settings’, select ‘Info & Test’.
Choose ‘Run System Test’. Results will show a diagnostic code.
For 82-83, press MENU, select ‘Settings & Help’, select ‘Settings’, select ‘Satellite’, then ‘Repeat Satellite Setup’.
Press the (-) dash button on your remote, and then choose your dish type.
For 82, select ‘Slimline-3’, for 83, select ‘Slimline-5’ and select ‘Continue’. Watch Video
If you are still unable to connect, call 866-386-7778 or create a Support Request
Make your HD receiver part of your DVR.
Whole home is for HD DVR and a HD receiver to share across.
You can watch recorded programs from either device.
Programming, pricing and offers are subject to change and may vary in certain markets.
Premium Channel Upgrades
Enhance your package with premium channels, sports packages and more. More movies and original shows on networks including HBO®, SHOWTIME®, Cinemax® and STARZ® Login to your DIRECTV account for premium pricing.
International Programming
A world of entertainment right at home. DIRECTV offers a plethora of international TV packages aimed at bringing programming from other countries right into the living rooms of those who want it most. Login to your DIRECTV account for international pricing.
With the evolution of our company and expansion of our network, we needed our name and brand to reflect not only where we are but where we're headed. A name that embodies what we have always strived for: stellar service and stellar products. That's why it's with great excitement that we embark on this journey with you as STELLAR Broadband.