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  • 1. Go to Subscribe:

    Open your preferred web browser and go to www.spartan-net.com/subscribe or click the Subscribe button on our homepage.

  • 2. Enter Your Information:

    To subscribe for service, we need your information such as name, phone number, email address, and apartment address. If your location is not listed, contact us. DO NOT select an incorrect location as you will be charged a relocation fee to correct your account.

  • 3. Verify Your Account:

    Verify your account by validating your email or text message.
    Email Verification: A registration code and link will be sent to you by email. Follow the link in the email to complete your account verification.

    SMS Verification: To send a text message to your phone click the Send SMS Verification check box. A token will be sent to your phone. Enter the token to complete your account verification. Once your account has been verified you will be able to begin your order.

  • 1. Account Profile:

    Fill out your account profile with additional contact information, lease information, and any additional occupants. Note: Only one account valid per location. This section also allows you to set authorized users to the account. Authorized users have access to billing information, may add or remove services, and have the ability to add additional users to the account.

  • 2. Select Your Services:

    Choose your base package of Internet, TV, or a Technology Package that includes both services. Internet only subscribers will automatically skip to Step 5 in the order process. For TV service, receivers are required for each television. Please select the number of receivers you will require.

  • 3. DIRECTV Receivers:

    A digital receiver is required for each television. HD DVR, HD only, DVR only, and standard receiver options are available. Many equipment discounts apply for new DIRECTV customers.

  • 4. DIRECTV Programming:

    DIRECTV has many additional channel packages, premium movie & sports channels, and international packages available. Get the most out of your DIRECTV experience!

  • 5. Additional Equipment:

    For your convenience, Spartan-Net offers equipment such as reliable wireless routers, switches, longer coax cables, Ethernet cords, and other items you may need to enhance your service.

  • Cart Summary:

    The summary page breaks down the order and charges for your review. Base package monthly bill, DIRECTV monthly bill, One-time payment to Spartan-Net, and One-time payment to DIRECTV are all broken down in the summary.

  • 7. Sign Agreements:

    All necessary legal documents are available for review. You may not proceed with your order until you have agreed to all terms and conditions. You may later access these legal documents in the My Support section when logged into your Spartan-Net account.

    Please be sure to click the “I consent” box to sign the documents online.

    Initial and sign on each highlighted section to complete each agreement.

  • 8. Schedule Pick Up or Installation:

    Pick Up: Choose a day to pick up your equipment from the Spartan-Net office. We can typically have your order ready in as little as 24 hours.

    Install: Installation appointments may also be available for a Spartan-Net technician to set up your equipment in your home. The technician will arrive within the 2 hour time frame selected. Please note that your televisions must be set up in the apartment in order for our technician to install DIRECTV service. Initial and sign on each highlighted section to complete each agreement.

  • 9. Make a payment

    The final step of the order process is to set up your billing and payment information. You may pay for items that are due at checkout & set up recurring payments for your Spartan-Net and/or DIRECTV service. Please note that a credit card on file may be required even if no charges are immediately due.

  • 1. Account Profile:

    In this section you will have access to your account information. Your address, phone number, email, and roommate information is all listed here. If you notice any errors please contact us.

  • 2. Occupants:

    All additional occupants in the apartment will be listed in this section.

    If your roommates have changed, or you need to add their information after your initial order you can enter their information in this section.

  • 3. Support:

    Work orders for any problems or questions can be created easily online. Provide details of the problem in the Support Ticket section and click Create Ticket. Tickets are sent directly to Spartan-Net where a representative will review each issue and contact you promptly.
    View any support tickets you have created. By clicking on a ticket you can view the details, add and review comments, view attachments, or request to close the ticket.

  • 4. Services:

    You may view which services you subscribe to and their status.

  • 5. Billing:

    Pay your Spartan-Net bill online, you will need a valid credit card.

  • 1. Login to your Spartan-Net account:

    Go to spartan-net.com and selected “My Account.” Your username should be the beginning of your e-mail address before the “@” sign. Select Forgot Username or Forgot Password if you do not recall what credentials you set up while subscribing. If you have never logged in to your Spartan-Net account before, activate your user account by clicking the link at the bottom of the pop-up message.

  • 2. Once logged in, select Renew:

    Only the Primary Customer for the account will have the Renew, Transfer, or Cancel options when viewing their Spartan-Net Account.

  • 3. Review Customers:

    Add, remove, & update any customer contact information.

  • 4. Select a New Service - End Date:

    Select your date for your new service

  • 5. Review package options:

    Please review the packages available for renewal. Packages & pricing may have changed at your location. Your current service package will display at the top of the screen, then your renewal, downgrade, and/or upgrade options for your new services will be below. Should you choose to add or remove any services, the order process will prompt steps for how to cancel/return equipment or when to pick up/install equipment.

  • 6. Spartan-Net Store:

    The Spartan-Net store is your convenient one-stop shop for your technology needs. We sell a variety of equipment to allow you to take advantage of Gigabit Internet service. Order any of our favorite Gigabit worthy WiFi routers.

  • 7. Cart Summary:

    Review your package and/or equipment and any fees that apply.

  • 8. Service Agreements:

    Please review and sign all necessary legal documents. You must agree to all terms & conditions in order to move forward with your order. These documents are also available to review in your Spartan-Net account.

  • 9. Checkout Summary:

    Enter payment information if required. Add any messages or notes you would like a Spartan-Net representative to see when they are processing your order.

  • 10. Checkout Summary:

    Once your order has been successfully submitted, you will see the confirmation page with your order details – this will also be e-mailed to you.

  • 11. Transfer-Renew-Cancel Services

    Only the Primary Customer for the account will have the Renew, Transfer, or Cancel options when viewing their Spartan-Net Account.

    Transfer

    Select which community & unit you will be transferring to. If your community or unit is not listed, click on the appropriate link to contact us.

    Review Customers

    Add, remove, & update any customer contact information.

    Date of Transfer

    Select your Transfer Service Start Date and your New Service End Date.

    Review Packages

    Please review the packages available for your new location. Packages & pricing may have changed. Your current service package will display at the top of the screen, then your renewal, downgrade, and/or upgrade options for your new services will be below. o Should you choose to add or remove any services, the order process will prompt steps for how to cancel/return equipment or when to pick up/install equipment.

    Cancel Service

    Once logged in, select Cancel: Only the Primary Customer for the account will have the Renew, Transfer, or Cancel options when viewing their Spartan-Net Account.

    Cancellation Date: Your current cancellation date will be displayed. If you would like to change the cancellation date, please change the date on the calendar.

    DIRECTV Account Information: If you are downgrading to Internet only or cancelling both Internet & DIRECTV services you must select your method of DIRECTV equipment return.

    Confirmation Page: Once your order has been successfully submitted, you will see the confirmation page with your order details – this will also be e-mailed to you.

  • Connect Your Device to the Internet

    Connect Your Device to the Internet

    Before attempting to connect to the internet. You must have already subscribed online for Spartan-Net in order to have access to the Internet. Once your account has been set up, you will be able to connect to the Internet. You will need an Ethernet card in your computer and an Ethernet cable to connect your computer to the network. Follow the steps below to connect to the network.

    If you live at one of the following communities please make sure you have activated your data outlet.

    • 500 Michigan
    • Carriage Hill
    • Cambria Townhomes
    • 550 Michigan
    • Burnt Tree
    • Woodbrook Village
    • Marketplace
    • Marketplace
  • Connect your Ethernet cable to the data outlet.

    Play Video


    Before attempting to connect to the internet.

    1. Connect your Ethernet cable to the data outlet.

    2. If connecting your device directly to the outlet, connect the other end of your Ethernet cable to the Ethernet port on your laptop or PC. If you are using a wireless router, connect the other end of your Ethernet cable to the Internet port on your wireless router. (There should be a port separate from any other ports on the back of the unit.)

  • Activate Data Outlets

    Internet access is available to multiple outlets throughout your home in your lving room and bedrooms. These outlets must first be activated from the cross connect wall plate in order to connect to Internet service. Service has been activated in the blue cat5 port on the main wall plate in your apartment. You have a number of options for how to enable service throughout your home:

    Option 1: Activate A Single Data Outlet

    To enable service in one room, whether the living room or one of the bedrooms, determine what color outlet is in the desired room. On the cross connect wall plate, connect the blue outlet to the matching outlet using a cat5 Ethernet cable.

    Option 3: Activate Wireless

    To enable wireless from the main cross connect panel, connect the blue outlet to the Internet/WAN port of your wireless router using a cat5 Ethernet cable.

  • WiFi Communities

    • 129 Burcham
    • 731 Burcham
    • 787 Burcham
    • Abbott Pointe
    • Albert Apartments
    • Americana A
    • Americana B
    • Arbor Glen
    • Beechwood
    • Berrytreee
    • Burcham Place
    • Burcham Woods
    • Campus Hill
    • Campus View
    • Cedar Greens
    • Cedar Street
    • Cedar Village
    • Delta Arms
    • Eden Roc
    • Glenwood
    • Hannah Lofts
    • Knob Hill
    • Hannah Lofts
    • Haslett Arms
    • Northpointe
    • Old Canton
    • River Park
    • Studio House
    • The Hamptons
    • The Oaks
    • The Pines
    • University Terrace
    • University Villa
    • Waterbury Place
    • Waters Edge

  • Connect

    Connect to the wireless network with the SSID Spartan-Net before you do this process you need to subscribe for service and register into our website.

    Windows :


    Apple OS X :

  • Subscription and Registration

    To subscribe for service, we need your information such as name, phone number, email address, and apartment address. If your location is not listed, contact us. DO NOT select an incorrect location as you will be charged a relocation fee to correct your account.
    Click the "Howto Subscribe" tab on the left support navigation for more information

    Each customer must register their own account in order to access Community WiFi. Register now at https://www.spartan-net.com/register.

  • Authorized Devices

    Authorize Devices by clicking the My Devices tab. Each customer may authorize up to 2 devices for community WiFi access.

  • How to find your MAC Address

    Your MAC Address will be a sequence of 12 alphanumeric characters.

    Example: 00-A4-C3-16-C4-56

  • Overview

    The Knowledge Share is your go-to resource for all things Spartan-Net. Here you can find solutions to your technology questions. We are continually developing information and resources to make your overall experience with Spartan-Net a seamless one. Please browse through this section for information, tips, and troubleshooting. From configuring a wireless router to transferring your DIRECTV service, look no further than the Spartan-Net Knowledge Share.

  • Tech Guide 2016

    Document with information about our products and troubleshooting.


  • Standard Receiver Self Installation

    Play Video

    For Basic Quality Picture(coaxial cable):
    • Plug one end of the coaxial cable to your Wall Jack
    • Plug the other end to your receiver(satellite output)
    • Now connect a Coaxial cable from your TV to your receiver
    basic-coaxial
    For Better Quality Picture(RCA yellow-red-white cable):
    • Plug one end of the coaxial cable to your Wall Jack
    • Plug the other end to your receiver(satellite output)
    • Now connect a rca cable(yellow,white, and red) from your TV to your receiver
    basic-rca

  • HD, DVR, and HD-DVR Receiver Self Installation

    For Ultra Clear High Definition Picture & Sound(HDMI cable):

    • Plug one of the ends of the coaxial cable to your Wall Jack
    • Plug the other end to your receiver(satellite output)
    • Grab one end of the HDMI cable and connect to your TV, then connect other end to receiver
    hdmi

    For High Definition Picture & Sound(Component RGB Red, Blue, Green, and Audio Cable):
    • Plug one of the ends of the coaxial cable to your Wall Jack
    • Plug the other end to your receiver(satellite output)
    • Grab one end of the RGB cable and connect to your TV, then connect other end to receiver
    rgb

    For Basic NON High Definition Picture & Sound (RCA Yellow Cable)
    • Plug one of the ends of the coaxial cable to your Wall Jack
    • Plug the other end to your receiver(satellite output)
    • Grab one end of the RCA cable and connect to your TV, then connect other end to receiver
    rca

  • Remote Control

    How to use and program your remote control

    After you have properly connected your receiver, press power on your remote control and follow the on-screen instructions. After downloading all software updates, the receiver will restart and will display more instructions to follow. If your receiver is not receiving programming, call a DIRECTV service representative @ 1-800-DIRECTV to have your receiver re-activated with programming. For all other trouble requests or questions, contact Spartan-Net at 1-866-386-7778.

    Remote Control Problems and Troubleshooting

    If your remote control does not work at all, performs some functions but not others, or works only with devices other than your DIRECTV receiver:

    Possible Causes:

    • Your remote has weak batteries
    • The batteries are not placed correctly
    • Something is blocking the sensor on the front of your device
    • Make sure your TV is turned on the proper channel or input. Then press the button on the remote control marked DSS, SAT, or DIRECTV and try the remote again.
    • Make sure nothing is blocking the front of your DIRECTV receiver.
    • Try operating your receiver by using the buttons on the front. If you can turn it on or off, change channels and bring up the menus, the problem is with your remote, not the receiver.
    • Put new batteries in your remote. You may need to reprogram your remote to operate other electronic devices. To avoid this, change the batteries one at a time.
    remote control

  • Resetting your receiver

    Many problems can be corrected by performing a simple reset of the DIRECTV receiver. If you experience image freezes, audio freezes, a blank screen, or the system will not respond to the front panel button or remote control, try one of the following:

    • Press the RESET button behind the access card panel door on the front of the DIRECTV receiver, then wait for the program guide information to be acquired.
    • If the problem persists, try unplugging the power cord of the DIRECTV receiver for 15 seconds, and then plug it in again.

  • No Picture & Video Issues

    No Picture? Black or Snowy Screen?
    Your screen is black. When you change channels, you may get the information bar with program title and description.

    Possible Causes

    • Your TV is not receiving or displaying the signal from your DIRECTV Receiver.
    • Your receiver has correct guide information, but is not processing video correctly.
    • You are viewing a channel where an upcoming sporting or special event is scheduled or has recently ended.
    Solutions
    • Turn your TV off and on.
    • Turn the DIRECTV receiver off and on.
    • Make sure the light on the front of the receiver is on.
    • Press the “TV/DSS” button on the remote control or front panel of the receiver (not all receivers have this option).
    • Reset the receiver by unplugging the power cord for 15 seconds.

    If the picture is black but the program title and description display in a banner at the top of the screen:

    If the problem is only occurring on a few channels, check the detailed description of the program through the on-screen guide on those channels. Occasionally we will display a blank screen with a banner before and after a high profile event to alert customers about the event. Reset the receiver by turning it off and unplugging the power cord for 15 seconds.

  • No Sound & Audio Issues

    Sound with No Picture

    Make sure your TV is on. If you have a surround sound system, the audio may remain while the video does not display. Change the channel on your DIRECTV receiver. Check the cables between your DIRECTV receiver, TV, and stereo system. Replace cables if worn, damaged, or frayed. Refer to your surround sound system’s user guide for cable diagrams.

    Check to see if you can get audio and video from another source (DVD, VCR, etc.).

    Reset your receiver using the red button behind the access card panel door, or by unplugging the receiver from the power source for 15 seconds.

    Distorted, Unbalanced, or Dropped Audio Check the cables between your receiver, TV, and stereo system for cracks, wear, or fraying. Make sure that your surround sound system is working by testing audio from alternate sources. Radio frequency (RF) devices (cell phones, mic)

  • Searching for Signal

    Searching for Satellite Signal You may see a message on your TV screen that says “Searching for satellite signal. Please stand by”

    Possible causes:

    • A severe storm has temporarily interfered with your signal.
    • A signal is not getting from dish to receiver. This may be a cabling problem.

    Solutions:
    • Press the RESET button behind the access card panel door on the front of the DIRECTV
    receiver, then wait for the program guide information to be acquired.
    • If the problem persists, try unplugging the power cord of the DIRECTV receiver for 15 seconds, and then plug it in again.
    • Check all connections on the back of your receiver, starting at the wall, and make sure they are secure.

  • On Screen Messages

    I see a message on my TV screen that says, "Please Call Customer Service x721."
    "What's going on?

    X721

    Possible causes
    The channel you're trying to watch may not be included in your programming package.
    Your account is experiencing delinquency issues or has reached a past due status.
    Solutions:
    Call 1-800-DIRECTV to get your account balance and make a payment.
    If the channel is part of your programming package, try resetting your receiver by turning it off and unplugging it. Wait 15 seconds, then plug it back in and turn it on.
    If the channel is not part of your programming package, you can change your package online or call 1-800-531-5000.

    X722

    Possible causes
    Your DIRECTV® Receiver may not have processed the programming information for this channel.
    Your receiver has been unplugged from the power outlet or satellite dish for several weeks and has missed the monthly service renewals.
    Solutions
    If the channel you are trying to watch is part of the programming package you subscribe to, resetting your receiver can fix the problem.
    Turn off then unplug the receiver. After 15 seconds, plug your receiver back in and turn it on.
    If the channel you are trying to watch is part of a subscription that has expired, renew your programming package online or call 1-800-531-5000.

    X711

    Possible causes
    Your receiver has not been activated for DIRECTV® service.
    Your receiver has received only part of the data it needs to decode our satellite signal.
    Solutions
    If the channel you are trying to watch is part of the programming package you subscribe to, resetting your receiver can fix the problem.
    Turn off the receiver. Then unplug it from the outlet or power strip.
    Wait 15 seconds, then plug your receiver back in and turn it on.
    If the channel you are trying to watch is part of a subscription that has expired, renew your programming package online or call 1–800–531–5000.

    X726

    Possible causes
    Your DIRECTV receiver may be experiencing an identification error between the access card and receiver.
    Solutions
    Try removing the access card, and re-inserting into the slot.
    If you still seeing this error after the above step, then contact DIRECTV at 1-800-531-5000. If it is a determined that you need your receiver replaced, then contact Spartan-Net at 1-866-386-7778.

  • HBO GO

    Now you can use your smoking-fast Spartan-Net Internet along with your DIRECTV service to watch HBO shows and movies anytime. Using HBO GO, included at no additional charge with your Spartan-Net DIRECTV account, you get unlimited access from your computer or smartphone to over 1,400 HBO shows, movies, and sporting events.

    The new streaming service from HBO--enjoy over 1,400 of your favorite HBO shows and hit movies--anytime, anywhere. It's every episode of every season of the best of HBO. HBO GO is available on your laptop, iPad, iPhone or Android smartphone! Free with your Spartan-Net DIRECTV Service!

    1. Go to http://www.directv.com/DTVAPP/login/
    2. Enter your email address
    3. Select “No. I am a DIRECTV customer but I need a DIRECTV.com password"
    4. Create account (Must be a Spartan-Net DIRECTV holder)
    5. Verify your information and create a password
    6. Go to http://www.hbogo.com/#signup/
    7. Click DIRECTV
    8. Enter your email address and password
    9. Create your HBO GO Id
    10. Download and install HBO GO application, from device go to: http://www.hbogo.com and follow instructions
  • Equipment Recommendations

    To use your Spartan-Net connection, you will need a network-aware device like a personal computer, laptop, or tablet. If your computer does not meet these minimum requirements, your computer may not be able to function on the Spartan-Net Network. If your computer or networking equipment do not meet our recommendations within "The Spartan" your computer may not be able to use the full network speeds available - there are many factors that can affect your actual Internet speeds. Please keep in mind that connecting to the Internet directly with an Ethernet cord will always provide faster speeds, lower latency, and a more stable connection than any wireless options. Review the specifications below to ensure that you are getting optimum performance.

    The Tortoise

    Minimum Supported

    Computer Hardware:
    • Processor Speed 1.5 Ghz
    • RAM 1GB
    • Hard Drive 5400 RPM
    • Integrated Graphics
    • WiFi - Wireless Network Adapter that supports 802.11n or better
    • Wired - 100 Mbps Network Card
    Operating System:
    • OS Windows Vista or Newer
    • MAC IOS 10.7.3 or newer
    Networking Equipment:
    • Wireless router with N150 802.11n or better
    • Recommended device: ASUS RT-N12 Wireless Router

    The Hare

    Minimum Recommended

    Computer Hardware:
    • Processor Speed 64bit 2.2 GHz Dual Core Processor
    • RAM 4GB
    • Hard Drive 7200 RPM
    • Integrated ATI or nVidia Graphics Card
    • WiFi - Wireless Network Adapter that supports 802.11n or better
    • Wired - 100 Mbps Network Card
    Operating System:
    • OS Windows 7 or Newer
    • MAC IOS 10.8.2 or newer
    Networking Equipment:
    • Wireless router with N600 802.11n or better
    • Recommended device: ASUS RT-AC55U Wireless Router

    The Spartan

    High Performance

    Computer Hardware:
    • Processor Speed 64bit 3.2 GHz Dual Core Processor
    • RAM 16GB
    • Solid State Drive
    • ATi or nVidia Graphics w/ GDDR5
    • WiFi - Wireless Network Adapter that supports 802.11ac
    • Wired - 1 Gbps Network Card
    Operating System:
    • OS Windows 8.1
    • MAC IOS 10.9.2
    Networking Equipment:
    • Wireless Router with Gigabit and 802.11ac
    • Recommended Device: ASUS RT-N66U Wireless Router