What can we help you with?

Internet & WIFI

TV

  • How do I subscribe for service?

    Even if Internet and TV is included at your community, you must subscribe to activate service.

    • You will need your apartment address to begin subscription process.
    • After your subscription has been submitted, it will be sent for processing. Once completed, you will receive an email or SMS. If you subscribed within two days prior to your move-in date service will be on at move-in. 
  • How long am I in a contract?

    Standard receivers:  month-to-month, cancel anytime

    Premium Receivers: 12 months (DVR, HD, HD-DVR, Genie, Genie Mini)
    Early termination:  $20 per month for remaining months left in your 12 month agreement.

    We recommend a standard receiver for 6-month leases
    This is the only receiver that does not require a 12-month contract

    • Premium receivers (HD, DVR, HD/DVR) have a 12-month contract, only keeping this option for 6 months would result in an Early Cancellation Fee of $20 for the 6 months left on contract.
  • What are my receiver options?

    All receivers feature:

    • All-digital picture and sound.
    • Stay on top of all the game scores with ScoreGuide
    • Parental Controls.
    • New DIRECTV customers are eligible for special receiver promotions.

    Receiver 

    Resolution

    Audio

    Standard

    Perfect for shorter leases. The only receiver with month-to-month contract terms.

    Standard Definition

    Dolby Digital 5.1

    HD

    Enjoy all your favorite programs in HD quality.

    1080i and 1080p

    Dolby Digital 5.1

    Record your favorite shows and movies and pause and rewind live TV.

    • Set your DVR with your cell phone or computer.
    • Automatically record episodes of your favorite shows – even if the date or time changes.
    • Record first run, repeats or both.
    • These receivers require a 12 month contract.

    Receivers

    Resolution

    Audio

    Record Live TV

    DVR

    Record, pause and rewind live TV.

    Standard Definition

    Dolby Digital 5.1

    Record 2 shows at once.
    100 hours in SD

    HD-DVR

    Record, watch, and delete shows in any room, with just one HD DVR.

    Get over 6,000 shows and movies instantly, at no extra charge. (Requires CINEMA connection). Access the newest movie releases – many available 28 days before Netflix and Redbox. Plus thousands of on demand titles at no extra charge.

    1080i and 1080p

    Dolby Digital 5.1

    Record 2 shows at once.
    100 hours in HD

    Genie HD DVR

    Available at limited communities on a request basis.

    DIRECTV Genie DVR Tutorial

    1080i and 1080p

    Dolby Digital 5.1

    Record 5 shows at once.
    200 hours in HD

     

    4K programming available

     

     

  • What equipment will I need and how do I get it?

    You will need one receiver for each TV you want programming on.
    This will include your remote, batteries and standard cables.

    How to get your equipment.

    Pick Up

    Free Installation

    Visit our office
     3032 E Lake Lansing Rd.
    East Lansing, MI 48823.
     

    A service tech will bring equipment and install it at your residence.

    Installation appointments are limited during peak dates between August 15 and August 31.

    You will receive:

     A Composite TV cable
    Connects from your receiver to your TV


    A Coaxial TV cable
    Connects from your wall to your receiver 

    For the best picture quality, we recommend upgrading to an HDMI cable. 


    New DIRECTV customers are eligible for special receiver promotions:

    TV Equipment

    Free Quantity Limits

    Standard
    month-to-month

    4 Standard Receivers
    No commitment required

    HD or DVR

    +4 Standard Receivers at no additional cost

    HD DVR

    +2 Standard Receivers at no additional cost.
    $50 instant rebate toward an HD Receiver

    HD DVR + HD

    Free receiver + $50 instant = $49.00

    All non-standard receives require a 12-month commitment, have monthly fees and are subject to lease terms. If you live in The Rocks apartments your lease covers 1 HD receiver & 1 additional standard receiver. 

  • DIRECTV Service Overview

    Spartan Net and DIRECTV Service Overview

    Click to view the service brochure.