What can we help you with?

Error Code

Meaning

203

Account past due, services have been reduced to minimum level.
Solution:
Pay your DIRECTV bill

721

If you have a standard receiver and you see a 721 error on channels that are included in your package, you may need to unhide standard channels in the guide

Solution:
Using your remote control, press the menu button
- Select Settings & Help
      - Select Settings

Select Display
- Select Preferences
      - Select Guide HD Channels
              - Choose Hide HD Channels

If you have an dHD receiver:
The Channel you are  trying to access is not listed in programming package on the account. Please verify that program is part of your programming package by logging into your DIRECTV account or refresh your service (www.directv.com/refresh)

722

Your DIRECTV receiver may not have the programming information for the channel you're trying to view
Solution: Please try refreshing your service (directv.com/refresh)
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771

Your receiver is having trouble communicating with your satellite dish
Solution: Please go to the back of your receiver and check that all cable connections are secure. If you see or suspect an obstruction with your dish, call 866-386-7778
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775

Your receiver is having trouble communicating with your satellite dish
Solution: Please go to the back of your receiver and check that all cable connections are secure.
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761 or 762

Your access card in your receiver may not be inserted properly or the receiver is having trouble reading it.
 

Solution: Please locate the door to the access card which is either on the front or right side of your receiver. Make sure the chip is face down with the logo on top. Then reinsert card all the way in the slot.
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724, 725, or 726

Your receiver’s ID doesn’t match the ID that we have listed in our system.

Solution: Please try refreshing your service (directv.com/refresh)
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920

This error occurred because your receiver wasn’t able to download the guide information from the satellite for more than 3 hours
Solution: Please press MENU on your DIRECTV remote, scroll down and select ‘Settings & Help’, select ‘Settings’, select ‘Info & Test’.

Choose ‘Run System Test’. Results will show a diagnostic code.
 

For 82-83, press MENU, select ‘Settings & Help’, select ‘Settings’, select ‘Satellite’, then ‘Repeat Satellite Setup’.

Press the (-) dash button on your remote, and then choose your dish type.

For 82, select ‘Slimline-3’, for 83, select ‘Slimline-5’ and select ‘Continue’.
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