What can we help you with?

Internet & WIFI

TV

  • Troubleshooting

    My receiver keeps resetting itself
    Unplug the power cord and plug it into a different outlet.
    If the issue persists, submit a support request.
     

    Picture is frozen or pixilated
    Reset your receiver by pressing the RED reset button. 

    HD Receivers: Located on the right side of the receiver above the access card.
    Standard, DVR, and HD-DVR Receivers: Located above the access card in a compartment on the front right side.

    • Verify the cords/cables are plugged in securely to the correct locations.
    • Make sure the power cord is plugged into the wall outlet and NOT a power strip or surge protector.

    Sound is distorted or no sound at all.
    Verify the cords/cables are securely plugged in to the correct locations on the receiver and on the TV.

    How do I check the status of a service outage in my area?
    To check the status of a service outage in your area, call 1-866-386-7778. If there are any known outages an automated FLASH message will play.
    If the issue persists, submit a support request.

     

     

  • Error Codes

    There are simple fixes to most common error codes.

    Error Code

    Meaning

    203

    Account past due, services have been reduced to minimum level.
    Solution:
    Pay your DIRECTV bill

    721

    If you have a standard receiver and you see a 721 error on channels that are included in your package, you may need to unhide standard channels in the guide

    Solution:
    Using your remote control, press the menu button
    - Select Settings & Help
          - Select Settings

    Select Display
    - Select Preferences
          - Select Guide HD Channels
                  - Choose Hide HD Channels

    If you have an dHD receiver:
    The Channel you are  trying to access is not listed in programming package on the account. Please verify that program is part of your programming package by logging into your DIRECTV account or refresh your service (www.directv.com/refresh)

    722

    Your DIRECTV receiver may not have the programming information for the channel you're trying to view
    Solution: Please try refreshing your service (directv.com/refresh)
    Watch Video

    771

    Your receiver is having trouble communicating with your satellite dish
    Solution: Please go to the back of your receiver and check that all cable connections are secure. If you see or suspect an obstruction with your dish, call 866-386-7778
    Watch Video

    775

    Your receiver is having trouble communicating with your satellite dish
    Solution: Please go to the back of your receiver and check that all cable connections are secure.
    Watch Video

    761 or 762

    Your access card in your receiver may not be inserted properly or the receiver is having trouble reading it.
     

    Solution: Please locate the door to the access card which is either on the front or right side of your receiver. Make sure the chip is face down with the logo on top. Then reinsert card all the way in the slot.
    Watch Video

    724, 725, or 726

    Your receiver’s ID doesn’t match the ID that we have listed in our system.

    Solution: Please try refreshing your service (directv.com/refresh)
    Watch Video

    920

    This error occurred because your receiver wasn’t able to download the guide information from the satellite for more than 3 hours
    Solution: Please press MENU on your DIRECTV remote, scroll down and select ‘Settings & Help’, select ‘Settings’, select ‘Info & Test’.

    Choose ‘Run System Test’. Results will show a diagnostic code.
     

    For 82-83, press MENU, select ‘Settings & Help’, select ‘Settings’, select ‘Satellite’, then ‘Repeat Satellite Setup’.

    Press the (-) dash button on your remote, and then choose your dish type.

    For 82, select ‘Slimline-3’, for 83, select ‘Slimline-5’ and select ‘Continue’.
    Watch Video

    If you are still unable to connect, call 866-386-7778 or create a Support Request