What can we help you with?

Internet & WIFI

TV

  • Who do I pay for my services?
    • Your account will either be billed by Spartan Net directly or by your Leasing Office. 
    • Some apartment communities include service as a free amenity.
    • DIRECTV service upgrades such as premium receivers and package upgrades are invoiced and paid to DIRECTV.

     

    What we do

    Online Account

    Contact

    Spartan Net
     

    Provide your Internet service and support including TV, WIFI and Internet.

    Log in to Spartan Net 
    My Account
    Add and remove roommates and WiFi devices. View and manage billing.

    517-203-3096

    Your Leasing Office

    If your Spartan Net services are billed by your leasing office, you are responsible for making your payments with your monthly rent. Some apartment communities include service as a free amenity.
    Login to your Spartan Net My Account to see how your community is billed.

    DIRECTV

     

    Charge for any upgrades outside of what’s included in your base package.

     

    Log in to your
    DIRECTV account

    Add and remove channels and receivers. View and manage billing.

    800-531-5000
    Billing questions & disputes should be taken up with DIRECTV. Spartan Net has limited access to DIRECTV billing.

    The primary customers account number or phone number must be provided to proceed.
     

  • How to Pay

    Properties Billed by Leasing Office

    • If your Spartan Net services are billed by your leasing office, you are responsible for making your payments with your monthly rent.

    Properties billed by Spartan Net

    Monthly Billing Dates

     

    1st   

    Invoices are sent out via email or via postal service upon request

    17th

    $10 late fee will be applied to your account if payment has not been received before this date

    19th+

    Service will be disconnected if payment is still not received.

     

    Payment Methods

    What to do


    By Check

    Mail or bring in to Spartan Net office.
    3032 E Lake Lansing Rd, East Lansing, MI 48823
    Be sure to include your name and account number.


    Credit Card Online

     

     

    • Log in to your Spartan Net My Account
    • ​Select the ‘Billing’ tab


    Credit Card By Phone

    Call Spartan Net at 517-203-3096 during business hours.
    Mon-Fri (9am-5pm)
    Saturday (10am-4pm)

    Once connect with a Spartan Net employee, they will take your credit card information and apply payment to your account.

  • Paperless Billing/Autopay

    Sign-up for Paperless Billing/Autopay

    Spartan Net

    1. Log in to your Spartan Net My Account
    2. Click ‘Billing’ tab on left side
    3. Scroll down to ‘Paperless Billing’ box
    4. Select Paperless Bill as your ‘type of bill’

    DIRECTV

    Log in to your DIRECTV account or contact DIRECTV customer care at 800-531-5000

  • Access my Spartan Net account

    To manage billing information & payment methods:

    • Login to your Spartan Net My Account
    • Click the Billing tab on the left navigation bar
    • Select “Add Payment Method” to add a payment method.
    • You have access to view your payment history & make payments.

    To recover Spartan Net ‘My Account’ username or password:

    • Visit the Spartan Net website
    • Click ‘My Account'
    • Click the forgot username or forgot password link
  • Access my DIRECTV account

    Follow the link provided to access your DIRECTV account: https://www.directv.com/DTVAPP/login/login.jsp

    If you haven’t, first activate your DIRECTV account.

    Reset my DIRECTV password
     

  • Where can I find my DIRECTV account number?

    Your DIRECTV account number can be found:

    • On the receipt provided with your DIRECTV equipment during pick-up or install
    • By logging into your Spartan Net My Account and clicking the DIRECTV tab
    • Displayed on your DIRECTV bills
    • If you still need help, contact the Spartan Net office.
  • Privacy Policy

    The Web Services Privacy Policy describes the information Spartan Net collects about you when you use any of the Spartan Net Web Services, how Spartan Net uses that information, and how Spartan Net protects your privacy when you use certain websites, mobile applications, and other interactive features.

    View the privacy statement.

  • Why am I getting a DIRECTV bill?

    Even if included in your rent, DIRECTV service upgrades such as premium receivers and package upgrades are invoiced and paid to DIRECTV.  New subscribers are eligible for special receiver discounts.

    Common DIRECTV charges you may see on your bill:

    • Receiver Fees
    • Monthly HD fee
    • Monthly premium receiver fees (DVR, HD, HD-DVR, Genie, Genie Mini)
    • Premium Equipment fees if you did not qualify as a new DIRECTV subscriber

    Upgrade Fees

    • Base channel package Upgrades
    • Premium channels like HBO and Showtime
    • NFL Sunday Ticket subscription after trial ends.
    • International Programming
    • On Demand paid movies

    DIRECTV billing questions and disputes should be taken up with DIRECTV. Spartan Net has limited access to DIRECTV billing.

  • DIRECTV Billing Questions
    • Log in to your DIRECTV account to view and manage billing. Add and remove channels and receivers.
    • Call DIRECTV customer care 800-531-5000. The primary customers account number or phone number must be provided to proceed. If you still need help, contact the Spartan Net office.

    Note: Programming, pricing and offers are subject to change and may vary in certain markets.

  • I'm Moving

    Know where you want to live?
    See if it’s a Spartan Net powered community and transfer service. If you're an existing customer and have decided where you want to live, log in to your My Account and transfer service.

    Still looking for a place to live?
    Choose from over 100 Spartan Net Fiber apartments!

    Transferring Service is easy!

    Moving to a community with Spartan Net

    My future location does not offer Spartan Net

    Login to your Spartan Net My Account:

    • Click ‘Transfer’
    • Select a package at your new location.
    • Add or remove services
       

    What else to do:
    Take your equipment with you and save on new equipment fees. Service will be activated at your new location on your move-in date.

     

    To transfer my service to another location:

    • Call DIRECTV at (877) 616-MOVE to speak to a Movers specialist.
    • DIRECTV determines equipment needs and schedules an appointment for installation.

    What else to do:
    Take your TV equipment with you and save on new equipment fees

    Find your next fiber apartment

  • I'm renewing my lease

    It’s easy to continue your service with us.  Setup auto renew or renew manually.

    Auto Renew Option
    To ease the process, you can select automatic renewal of your services.

    • Login to  Spartan Net My Account
    • In the right hand column, click ‘Planning on staying? Setup Auto Renewal’
    • Select the ‘Turn on’ check box

    Manual Renewal instructions

    • Login to Spartan Net My Account
    • Click ‘renew’ to continue your Spartan Net and DIRECTV services.
    • Select your new package
    • Add or remove services
    • Purchase optional equipment

            We will notify you by email when your account is within 60 days of expiration.

     

  • I need to cancel service

    We want you to stay! But we make canceling service as easy as possible.

    Know where you want to live?
    See if it’s a Spartan Net powered community and transfer service. If you're an existing customer and have decided where you want to live, login to your My Account and transfer service.

    Still looking for a place to live?
    Choose from over 100 Spartan Net Fiber apartments!

    How to Cancel

    Spartan Net

    DIRECTV

    Login to Spartan Net My Account

    1. Click the orders tab on left side of page.
    2. Click ‘Cancel’. Service will be disconnected on the date provided.

    You can move DIRECTV to your next address using the Movers Program even if it’s not a location serviced by Spartan Net.

    Login to your DIRECTV account or contact DIRECTV and cancel your account 855-333-0032 or we can assist you with DIRECTV cancellation at our office 517-203-3096.

    Premium Receivers (DVR, HD, HD-DVR, Genie, Genie Mini) include a 12-month agreement subject to early termination fee of $20 for each month remaining in your 12-month agreement. Standard receivers are month-to-month, cancel anytime.