Our Response to COVID-19

To Our Valued Customers,

With the outbreak of COVID-19, we understand that your daily routines and schedules may be impacted and that the prevailing situation may cause you to rely even more on the services and technologies that Spartan Net provides.

We want to assure you that our staff is taking added measures and precautions to provide the same level of support you are accustomed to while minimizing personal and physical contact. Our dedicated customer support, technical service and operations teams are making additional efforts to support you remotely.

Spartan Net will continue to live by our philosophy of taking “One Step Further” to serve and support you. The health and safety of our customers, employees and our communities are our top priority.

What to Expect for a Technician Visit

If a technician visit is required to resolve an issue with your service, know that our goal is to get the job done as quickly as possible while maximizing distance and minimizing contact to ensure the safety of you and our technicians.

• Technicians are required to keep a minimum distance of 6’.
• Technicians are required to wear extensive protective gear when entering your apartment including face masks and gloves. (Boot Covers available by request)
• Technicians and employees are required to follow top cleanliness practices including but not limited to frequent hand washing and sanitizing.
• Your technician will be in contact with you to verify that you have not had or been in contact with anyone infected by the virus prior to entering your apartment.

All Spartan Net employees are required to complete a health screening prior to being allowed into our office. This screening includes validating a healthy temperature and being clear of any COVID related symptoms.

Accessibility to our Office

Spartan Net doors are locked until further notice. If you are attempting to return your DIRECTV equipment due to the conclusion of service, there are labeled bins set up inside the vestibule of our office doors that are monitored and emptied throughout the day. A return receipt will be sent to your email on file when the return is complete.

Support Methods

The methods for contacting Spartan Net remain the same with the following options:

Up-to-date information with FAQ’s and prevention techniques have been provided below:

COVID-19 Facts

COVID-19 FAQ

COVID-19 Symptoms

COVID-19 Prevention

https://michigan.gov/Coronavirus

https://cdc.gov/Coronavirus

Wishing you health and strength during this challenging time.

Sincerely,

The Spartan Net Team