What can we help you with?

Internet & WIFI

TV

  • Set up your account

    Even if Internet and TV are included at your community, you must subscribe to activate service.

    • You will need your apartment address to begin subscription process.
    • After subscription has been submitted, it will be sent for processing. Once completed, you will receive an email or SMS. If you subscribed within two days prior to your move-in date, service will be on at move-in. 
    • Note: Roommates must register their own account in order to access community WiFi. 

    Community WiFi
    If available, you can connect to the SSID labeled ‘Spartan Net’ to complete the subscription process.

  • I started signing up and stepped away
    • Go to Subscribe
    • On the right side, you should see ‘I started signing up and stepped away’
    • Click  ‘Continue my subscription’
    • Follow the on-screen prompts to finish subscription 
  • Spartan Net Service Overview

    Spartan Net and DIRECTV Service Overview

    Click to view the service brochure.

     
  • Standard Connections

    Even if Internet and TV are included at your community, you must subscribe to activate service.


    Connecting directly to the wall outlets will provided the fastest speeds available.
    You will need an Ethernet cable to connect.

    Watch this video for easy set up!

     

    Standard Connections

    How To

    Community WiFi

    Many communities offer Community WiFii that allows you to connect to the Internet without your own WiFi router.
    Check to see if your community has WiFi available.

    No equipment needed. Just add your devices on your account and instantly connect.

    • Consistent blazing fast Internet at-home and on-the-go.
    • Setup once, stay connected and say goodbye to overage fees!
    • No need to ask for WiFi passwords when changing locations.

    My own WIFI router

    Plug an Ethernet cord directly into the wall outlet and follow your router setup.

    Wired Desktop or Laptop

    Plug an Ethernet cord from your desktop or laptop into the wall outlet.

     

    If you are unable to connect, call 866-386-7778 or create a Support Request

  • Multicolored Panel Setup

    Even if Internet and TV are included at your community, you must subscribe to activate service.

    Your apartment may have a multicolored panel for connecting to the Internet. It is typically located in the living room, hall closet or utility closet.

    There are three common options for configuring your apartment as shown below.

    Activate a single outlet

     

    Each room is color coded. Plug an Ethernet cable from the blue data port to the corresponding port color of the room that you want internet. 



    Connecting directly to the wall outlets will provided the fastest speeds available.
    You will need an Ethernet cable to connect.

    WiFi router

     

    Use an Ethernet cable to connect the blue port to the Internet/WAN port on your wireless router.

    Activate multiple outlets

    Connect the blue data port to the internet/WAN port on your wireless router. Each room is color coded. Connect them to your wireless router or network switch. 

    Each roommate should create their own login for the account. Primary account holder, log in to My Account and click the 'Roommates' tab.

    If you are still unable to connect, call 866-386-7778 or create a Support Request

  • What is community WiFi?

    WiFi that moves with you!

    • No equipment needed, just add your devices on your account and instantly connect.
    • Once authorized, you will have access to ultra-high speed WiFi at any of Spartan Net’s communities. Setup once, stay connected and say goodbye to overage fees. 
    • No more worrying about using up your data or asking your friends for their long WiFi passwords. 

    Check to see if your apartment has wifi available.

    Even if you have your own WiFi router, connect your devices to gain access to our community WiFi.

  • List of WiFi Communities

    If your apartment is listed follow these steps to get setup for community WiFi 

     

    129 Burcham
    731 Burcham
    787 Burcham
    Abbott Pointe
    Albert Apartments
    Americana A
    Americana B
    Arbor Glen
    Beechwood
    Berrytreee
    Burcham Place
    Burcham Woods
    Campus Hill
    Campus View
    Cedar Greens
    Cedar Street
    Cedar Village
    Delta Arms
    Eden Roc
    Glenwood
    Hannah Lofts
    Knob Hill
    Hannah Lofts
    Haslett Arms
    Northpointe
    Old Canton
    River Park
    Studio House
    The Hamptons
    The Oaks
    The Pines
    University Terrace
    University Villa
    Waterbury Place
    Waters Edge

    Follow these steps to get setup for community WiFi 

  • How do I access the community WiFi?

    Check to see if your community has WiFi available.

    Requirements:
    Even if Internet and TV is included at your apartment you must Subscribed to activate service.
    Once you receive email notification that your My Account is active you can add your WiFi devices. You can then add roommates in My Account to allow them access to setup their own login to add WiFi devices.

    1.  Log in to My Account

    2. Click the ‘WiFi’ tab to add devices
    To authorize devices, label them in the description field..Enter the MAC address of your device and press Save. Most communities are limited to 3 registered WiFi devices per roommate.

    Help finding the MAC Address
    The MAC Address is a sequence of 12 alphanumeric characters located in your device settings.
    Example:  00:00:00:a1:2b:cc

    Need help, what kind of device are you connecting?

    3. Connect to community WiFi 
    Connect to Spartan-Net. The guest WiFi SSID automatically times out and requires manual re-connection.

    Next Steps…

    • Each roommate gets access to add their own WiFi devices.
      After you add your devices, go to the roommates tab in your My Account and add your roommates.  Once added Roommates can setup individual accounts to add WiFi devices at www.Spartan-Net.com/Register
       
    • For the fastest speeds. 
      Plug in an Ethernet cable from your computer directly into the wall Internet port.
       
    • Screen Casting and Wireless Printing.
      Apple AirPlay, Google casting and wireless printer connections are not accessible on the Spartan Net WiFi network due to enhanced security. If you wish to use these capabilities, you will need your own WiFi router.

    If you are still unable to connect, call 866-386-7778 or create a Support Request

  • ▫ Laptops and Desktops (MAC Address)

    The following instructions will help you locate your MAC address. Registering your devices MAC address is required in order to access Spartan Net Community WiFi. Once you locate your MAC address, login to your My Account and add your devices. For further instructions on how to connect to WiFi, click here.

    MacOs X Leopard - Wireless Network

    ​​​
    1. Click the Apple in the upper-left corner and select System Preferences.
     
     
    2. Double click the Network icon.
     
     
    3. Click Airport and choose Advanced.
     
     
    4. Click the Airport tab. Your MAC address is the Airport ID.
     
     

    MacOs X Lion - Wireless Network

    ​​​
    1. Click the Apple in the upper-left corner and select System Preferences.
     
     
    2. Double click the Network icon.
     
     
    3. Click Wi-Fi and choose Advanced.
     
     
    4. Click the Wi-Fi tab. Your MAC address is the Wi-Fi Address.
     
     

    Windows Computer

    1. Click the Start menu button on the Windows task bar.
     
    2. Type 'Run' in the search bar, then open the program 'Run' by clicking on it.
     
     
    3. Type 'cmd' in the text box that appears and click 'OK'. A command prompt window launches on the desktop.
     
     
    4. In this command window, type 'ipconfig /all' and press 'Enter' on your keyboard.

    Details are shown for each of the computer's network adapters.
    You may see multiple entries so be sure to use the one labeled Wireless LAN Adapter Wi-Fi.
     
     
    5. The 'Physical Address' field states the MAC address for that adapter.
  • ▫ Phones/Tablets (MAC Address)

    The following instructions will help you locate your MAC address. Registering your devices MAC address is required in order to access Spartan Net Community WiFi. Once you locate your MAC address, login to your My Account and add your devices. For further instructions on how to connect to WiFi, click here.

    ​​

    Amazon Kindle Fire

    1. From the home screen, tap on the Settings icon, which is located in the top right corner.
     
     
    2. Tap on Settings.
     
     
    3. Tap on Device.
     
     
    4. You should now see your MAC address.
     
     

    Android

     
    Depending on your Android device, please try one of the following lists of steps:
     

    1. On the Home screen, tap the Menu button and go to Settings.
     
    2. Tap About Phone.
     
    3. Tap Hardware Information (under Status on Android version 2.3).
     
    4. Scroll down to see your WiFi MAC address.
     
     

    1. On the Home screen, tap the Menu button and go to Settings.
     
     
    2. Tap Wireless and network.
     
     
    3. Select WiFi Settings to see your WiFi MAC address.
     
     
    ​​

    Blackberry

    1. Go to Options Menu.
     
     
    2. Tap on Status.
     
     
    3. Your should now see your MAC Address.
     
     
    ​​

    iOS

    1. From the Home screen on your device, tap the Settings button.
     
     
    2. Tap General and then About.
     
     
    3. The MAC address is located at the Wi-Fi Address section.
     
     
    ​​​

    Windows Phone 8

    1. On your Windows Phone 8, open the App list, and tap on Settings.
     
     
    2. Tap on about in system settings.
     
     
    3. Tap on the more info button.
     
     
    4. You will now see the MAC address of your Windows Phone 8.
     
     
     
  • ▫ TV Streaming Devices (MAC Address)

    The following instructions will help you locate your MAC address. Registering your devices MAC address is required in order to access Spartan Net Community WiFi. Once you locate your MAC address, login to your My Account and add your devices. For further instructions on how to connect to WiFi, click here.

    ​​

    Apple TV

    1. Go to the main menu on your Apple TV device, and select Settings
     
     
    2. Select About from the menu for the network information.
     
     
    3. Here you can find your MAC Address, listed as either the Wireless or Ethernet (depending on the connection you are using)
     
     

    Alternative Method for Locating the Wireless MAC Address
     
    The Apple TV Ethernet (wired) and Wireless network MAC addresses can be found on the UPC label on the Apple TV box as Ethernet and Wireless ID.
     
     
     
    Roku
     
    1. From the Home screen, select “Settings“.
    2. Select “About“.
    3. The “Wireless MAC address” will be displayed on the screen. If you use a wired connection, you'll be interested in the “Ethernet MAC address”.
     
  • ▫ Gaming Systems (MAC Address)

    The following instructions will help you locate your MAC address. Registering your devices MAC address is required in order to access Spartan Net Community WiFi. Once you locate your MAC address, login to your My Account and add your devices. For further instructions on how to connect to WiFi, click here.

    ​​

    PS2

    Depending on your Playstation 2 model, please try one of the following lists of steps:
     

    Original
     
    To find the MAC address of your Sony PlayStation 2 you will need the Network Adaptor connected to the PS2 and you will need the disc that came with the Network Adaptor.
     
    1. Power up the PlayStation2 and load the Network Adaptor Startup Disc, once it has loaded, select ISP Setup and press X on your controller.
     
    2. The ISP Setup will begin to load, and you will be presented with a license agreement. Select Agree and press X to continue. For connection type, choose Local Area Network (LAN) and press X to continue.
     
    3. Select Automatic Configuration and press X to continue.
     
    4. At the connection test screen, select Advanced and press X to continue.
     
    5. At the Advanced Broadband Settings screen, make sure "Automatic" is selected.While you are at this screen, make note of the MAC address at the bottom.
     
     

    Slim Model
     
    The process differs slightly with the slim version of the PS2. With the slim version, follow these directions:
     
    1. Turn on the console without a game in the tray.
     
    2. Press the triangle to show the version information.
     
    3. Your MAC address should be displayed near the bottom.
     
    ​​​

    PS3

    1. Turn on your Playstation 3 without any disk in the drive.
     
    2. Navigate to the Settings icon (located on the far left). Press the X button.
     
    3. Select Network Settings with the X button.
     
     
    4. Select Settings and Connection Status List with the X button and you will see your MAC Address.
     
     
    ​​​

    PS4

    1. Turn on your Playstation 4 without any disk in the drive.
     
    2. Navigate to the Settings icon.
     
     
    3. Select the System icon under the Settings menu.
     
     
    4. Select System Information.
     
     
    5. You should now see your MAC Address.
     
     
    ​​​

    PSP

    1. Navigate to System Settings.
     
     
    2. Then navigate to System Information.
     
     
    3. You should now see your MAC Address.
     
     
    ​​​

    Wii

    1. From the home screen, select the Wii button in the lower left hand corner.
     
     
    2. Select Wii Settings.
     
     
    3. Select the right arrow to advance to the 2nd set of settings and select the Internet option.
     
     
    4. Select the Console Information option.
     
     
    5. You should now see your MAC Address
     
     
    ​​​

    Wii U

    1. On your Wii U, go to the Wii U Menu and select System Setting.
     
    2. Choose the option Internet.
     
     
    2. Select View MAC Address
     
     
    ​​

    Xbox

    1. Turn on your Xbox console with no game disc in the disc tray.
     
    2. From the Xbox Dashboard, choose Settings.
     
     
    3. From the Settings screen, select Network Settings.
     
     
    4. Select IP Address and confirm the configuration is set to automatic.
     
     
    5. Go back to Network Settings. Select DNS Servers to confirm that configuration is set to automatic.
     
     
    6. Back at the Network Settings window, the MAC address is located at the bottom right corner.
     
     
    ​​

    Xbox 360

    1. Go to the System area of the Xbox Dashboard and select Network Settings.
     
     
    2. Select Edit Settings.
     
     
    3. Under Basic Settings, check to make sure the IP Settings is on Automatic.
     
     
    4. Now go to Additional Settings, select Advanced Settings.
     
     
    5. At the bottom of this screen, you will see your MAC Address.
     
     
    ​​​

    Xbox One

    1. If you are signed into your profile, navigate to My Games & Apps. Skip this step if you are not signed into a profile.
     
     
    2. Select Settings.
     
     
    3. In the settings pane, select Network.
     
     
    4. Select Advanced Settings.
     
     
    5. Your MAC address should be displayed on this screen.
     
     
  • ▫ Routers (MAC Addresses)

    Routers                
    No need to register anything for routers.
    Just plug it into the data port with your Ethernet cable and follow your manufactures setup instructions.

  • About Roommate Access

    After the primary account holder subscribes and the account is active the primary account holder can login to Spartan Net My Account and click ‘Add Roommates’.  Roommates can then create a roommate login and add WiFi devices.

    Benefits to setup your roommate account.

    • Access community WiFi. Check if your apartment has it available.
      • Add WiFi devices.
      • Save on your wireless data plan by streaming at home and at other Spartan Net powered communities.
      • Instantly connect when you're in range of Spartan Net WiFi hotspots.
    • Ability to open support tickets.

    Roommates Account Types.  
    Standard: provides access to technical support and adding WiFi devices. By default they are setup with standard access.
    Standard Plus: Standard options plus they can manage billing and service changes.

    Community WiFi Access
    Each occupant should add their own WiFi devices under their own accounts.
    Create a roommate login and add WiFi devices.

  • Account Access Types

    Standard

    Standard Plus

    • Add WiFi devices
    • Access to phone/internet support
    • Access to billing
    • Add, upgrade, or remove services
    • Add additional users

    Can't make changes to account.

    Can make changes to account.
    Must be 18 or older.

    Roommates are added with standard access by default.

  • What is affecting my speed?

    Many factors can affect your Internet connection speed. All your connected and active devices share your Internet connection. The more devices downloading, streaming, or gaming, the more likely you could notice slower speeds.

    Things that may affect your Internet speed

    • Speed of the websites and services you are connecting to
    • Laptop computer or device speed.
    • Streaming video and other bandwidth-intensive uses.
    • Number of simultaneous devices in use
    • Network traffic congestion 
  • How to maximize speed

    Take full advantage of your Gigabit speeds and ensure that you are getting optimum performance by following our recommendations.

    Connecting to the Internet directly with an ethernet cord from your device to the wall data port will always provide faster speeds, lower latency, and a more stable connection than any wireless options. We give you the steps on how to do it. 

    Wireless connections
    Make sure you are connected to the SSID ‘Spartan-Net’ for the fastest wireless connection.

    Depending on the age of your device, you may be connecting to a slower WiFi spectrum.

    Recommended WiFi Routers
    If you are purchasing your own WiFi router our favorite top of the line wireless router is the ASUS AC68U

     

     

     

     

     

    Your Computer
    Increase your computer's performance to get the most from your Internet connection.

    Rebooting your computer
    Turn your computer off and back on periodically. Rebooting will close programs that run in the background.

    Staying current
    For best results, use the most current software. Newer software has updated features and added security. The best way to keep your PC current is to turn on automatic updates.
    Windows PC: https://support.microsoft.com/en-us/help/12373/windows-update-faq
    Apple: http://osxdaily.com/2014/11/01/automatic-install-os-x-updates-mac/

    Free Up Space
    Be sure you have at least 10% free space available on your hard drive.

    Your Software
    The software you use might cause your connection to seem slower.

    Routine virus and spyware scans
    Keep your computer free from infections and other malware.
    McAfee Total Protection Software
    https://www.mcafee.com/consumer/en-us/store/m0/catalog.html

    VPN and Internet proxy servers
    Virtual Private Network (VPN) connections to your office as well as connections to Internet proxy servers can decrease performance.

    Clear your browser's cache
    Periodically clearing your cache will improve your web browsers performance.
    How to clear browser history, cookies, and cache:

    • Launch your Web browser.
    • Press Ctrl+Shift+Delete.
    • Select the items you'd like to clear from the browsing history menu.
    • Select the Delete or Clear button, depending on your browser type.
    • Close and re-start your browser.

    Less open applications
    Minimize the number of applications running simultaneously along with the number of tabs opened in your browser.

    Peer-to-peer file sharing
    File-sharing applications typically run in the background on your computer and use your Internet connection to upload and download files. Closing these applications on all the computers in your home may improve your performance.

     

  • My WiFi stopped working

    First, try visiting this website to verify that the problem is with your service. 
    https://www.ismyinternetworking.com/

    How are you connecting?

    Community WiFi

    In order to connect to community WiFi you must register your WiFi devices.

    Check to see that you are connected to the SSID ‘Spartan Net’. If you are not connected, select ‘Spartan Net’.
     

    If you are connected to ‘Spartan Net’,

    • Forget network
    • Reconnect to network

    My own router


     

    Try unplugging the power to your WIFI router for 60 seconds and plugging back in.
     

     

     

    If you are still unable to connect, call 866-386-7778 or create a Support Request

  • My computer/laptop can't connect

    Are connecting using WiFi or directly into the wall?

    Windows

    MAC

    Click the Network icon on the lower right corner of your screen.

    Click Network settings.

    Click Manage Wi-Fi settings.

    Under Manage known networks, click the network you want to delete.

    Click Forget. The wireless network profile is deleted.

    Reconnect to the Network

     

    Select the WiFi symbol along the top menu bar and click on Open Network Preferences at the bottom of the drop down menu.

    Click on WiFi in the menu on the left and click Advanced located at the bottom right of the pop-up window.

    Select the WiFi network you want to delete, and click the minus sign as indicated in the image below. Click OK.

     

    If you are still unable to connect, call 866-386-7778 or create a Support Request

  • Is there a service outage in my area?
    • Check your email to see if you were notified of planned maintenance.
    • You may need to reboot your devices, if you’re unable to connect after service is restored.

    If you are still unable to connect, call 866-386-7778 or create a Support Request

  • Troubleshoot

    System

    Troubleshooting

    Windows 10

    Windows 8

    Windows 7

    Windows Vista

    • While holding down the Start key, press the R key.
    •      The Run box should be open.
    • In the Run box, type ncpa.cpl
    • Right click on the Local Area Connection icon and select Properties.
    • Check that Client for Microsoft Networks and Internet Protocol Version 4 (TCP/IpV4) are checked
    • If Internet Protocol Version 6 (TCP/IpV6) is checked, uncheck the box and continue.
    • Double click on Internet Protocol Version 4 (TCP/IpV4).

    -Obtain an IP address automatically should be marked.

    -Obtain a DSN server automatically should be marked.

    -Click OK to close and reboot your PC for the changes to take effect.

    OS X (MAC)

    • Go to finder window on the bottom of your screen.
    • On your left bar, click on Applications.
    • Click on System Preferences.
    • Click on Network icon.
    • Select Ethernet Connection.
    • Make sure your configuration is using DHCP, then apply.

    Wireless

    • First, Verify your computer can get online when plugged directly into the wall.
      • Verify your computer’s WiFi is enabled.
      • Verify your computer is connected to your wireless router’s SSID.
      • If you are able to get online when plugged into the wall but not when connected to your wireless router, call 517-203-3096

    If you are still unable to connect, call 866-386-7778 or create a Support Request

  • Solutions to error messages

    Check if a website is down at the moment.
    http://currentlydown.com/

    Try a few quick tips to troubleshoot your issue.
    Connect a gaming console

    Error 400-Bad Request

    There may be an issue with the website you are trying to reach.

    This error occurs when the server does not recognize the URL.

    Solution:  Please double check to see that you have typed the URL correctly. If you have then try restarting your computer.

    Error 401-Unauthorized User

    This error occurs when you do not enter the correct ID or password to access a protected website.

     

    Solution:  Please revisit the website and ensure that you are using the correct ID and password. If you are, you may want to contact the website administrator for more assistance.

    Error 403- Forbidden Pages

    This error occurs when the website refuses to respond, typically as a result of insufficient permissions.

    Solution:  Please ensure that you are using the correct ID or password to access the website. If you are, you may want to contact the website administrator for more assistance.

    Error 404-Not Found

    This error occurs when the page you are trying to access has been deleted or its name has been changed or modified on the server.

    Solution: You can try deleting portions of the URL, starting at the end, and see what comes up or you may want to contact the website administrator for more assistance.

    Error 415-Unsupported Media Type

    This error occurs when the server doesn’t support the media type being used.

     

    Solution:  Please ensure that you are using the correct file format and try again.

    Error 500-Internal Server Error

    This error occurs when the website you’re trying to reach has an internal server error.

     

    Solution:  Please try the website again later or contact the website administrator for more assistance.

    Error 501-Not Implemented

    This error occurs when the website doesn’t support the feature you have requested, typically this happens with forms.

     

    Solution:  Please try the website again later or contact the website administrator for more assistance.

    Error 502-Bad Gateway

    This error occurs when the website has refused the connection.

    Solution:  Please refresh the page or try the website again later. If the error continues, please contact the website administrator for more assistance.

    Error 503-Service Unavailable

    This error occurs when the website is unavailable.

    Solution:  Please refresh the page or try the website again later. If the error continues, please contact the website administrator for more assistance.

    If you are still unable to connect, call 866-386-7778 or create a Support Request

  • Gaming Issues

    If you are using a gaming console and experience connection or NAT type issues, you may be at a community with NAT turned on. You can try to resolve this by doing the following:

    1.       If you are connecting through your own router and experiencing gaming issues try plugging your game console directly into a wall port and restart your game console.
    2.       If you are connecting through your own router and cannot plug directly into the wall, try unplugging/disconnecting from your own router and connecting over community wifi and rebooting your console.
    3.       If you are already connected by one of the aforementioned methods try rebooting your console.
    4.       If you still experience problems Spartan Net Network Operations Center will need to disable NAT’ing.

  • Open Nat Type

    Open Nat type allows you to:

    • Host games and connect with other players 
    • Lower latency in games and less chance of disconnections. 
    • Smooth video chats 

    Request an open NAT type

    Once your NAT type is changed to open, follow these simple steps:
    o   If your gaming system is plugged directly into the wall, i.e. not using a personal router, reboot your gaming system.
    o   If you have a personal router that your gaming system is plugged into, reboot your router.