Call Center Support

• Additional channels may be added by contacting 1-800-531-5000. A DIRECTV representative can go over pricing and packages and be able to add channels instantly over the phone. DIRECTV will bill separately for additional channel packages.
• If the customer states that they have already contacted DIRECTV to add channels and they were referred back to Spartan-Net please open a work order and we will assist. It typically takes us 24-48 hours to be able to add a channel package to their account.

If a customer requests additional receivers, please create a ticket and include what type of receiver they are interested in. Pricing and promotions vary so a Spartan-Net representative will research their specific account and contact them to finalize their order.
Normal Rack Rates and Service Fees:

• Equipment Fees (one-time)
• Standard- $69+tax
• DVR- $99+tax
• HD- $99+tax
• HD DVR- $199+tax
• Service fees (monthly)
• Additional receivers fee- $6/mo
• HD Access- $10/mo
• DVR Service- $10/mo
• Additional Receiver Fee- $7/mo (will be assessed for each extra receiver on the account)/li>
• DIRECTV Upgrade Fee (one-time)
• Typically $50 (may apply to existing customers adding or swapping equipment on their account. this fee can vary)

RECEIVERS.

Receiver features	HD DVR	DVR	HD	Standard
DVR Storage capacity	500GB	250GB	-	-
Access 400 of the latest movie releases
Instant access to over 10,000 shows and movies On Demand
Record and watch in any room, with just one HD DVR
Record shows in HD
Record shows in Standard Definition
Watch shows in HD
Control what your children can watch

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Base packages vary by location. Please refer to the Spartan-Net Properties spreadsheet for package and pricing information.

Customers can manage their account online at by clicking the My Account button on the top right of the home page. Please refer to our Account Management help section .

• Renew- continue service at the same location
• Transfer- continue service at a new location. Can be a new unit within the same property or transferring to another Spartan-Net property.
• Cancel- customer is closing their Spartan-Net account. The customer has multiple options for how to cancel their DIRECTV account.
• 1. We’ll cancel their DIRECTV and have a free return kit sent to the address of their choice. They simply need to send back the equipment.
• 2. They can return their equipment at our office. It takes us 10 days to process the cancellation on their behalf once they have given us the equipment.
• 3. They can call DIRECTV themselves at 1-800-531-5000 and close their account.
• 4. They can continue their DIRECTV service at a new location by contacting the Mover’s Program at 1-866-889-7872

All new customers need to subscribe on our website for service. Please direct them to click the Subscribe button located on the top of the navigation bar. All packages and pricing will be displayed when they place their order. Check out the Subscription How-To .

How to Create an Account: Go the website www.spartan-net.com/subscribe . New users to the site will need to enter their name, phone number, email address, and apartment address. You will have to verify your account by validating your email address. A registration code and link will be sent to you by email. Follow the link to computer your account verification.

• ** It is not unusual to get a call that the customer states their unit is not listed in the dropdown menu and they are unable to subscribe. This means that another account or order is blocking them from subscribing. Please open a ticket with this information and include their unit number. A Spartan-Net representative will look into the issue and contact the customer.
• **If a customer states that they are a new Spartan-Net customer but already have a DIRECTV account please instruct them to provide their DIRECTV account number in the "Existing DIRECTV Account" field on the select services page. They should not select the number of TVs they have as they already have a DIRECTV account. Providing us with the account number will allow them to skip the DIRECTV order and allow us to convert over their DIRECTV account appropriately.