Call Center Support

  • Additional Channels

    • Additional channels may be added by contacting 1-800-531-5000. A DIRECTV representative can go over pricing and packages and be able to add channels instantly over the phone. DIRECTV will bill separately for additional channel packages.
    • If the customer states that they have already contacted DIRECTV to add channels and they were referred back to Spartan-Net please open a work order and we will assist. It typically takes us 24-48 hours to be able to add a channel package to their account.

  • Additional Equipment

    If a customer requests additional receivers, please create a ticket and include what type of receiver they are interested in. Pricing and promotions vary so a Spartan-Net representative will research their specific account and contact them to finalize their order.
    Normal Rack Rates and Service Fees:

    • Equipment Fees (one-time)
      • Standard- $69+tax
      • DVR- $99+tax
      • HD- $99+tax
      • HD DVR- $199+tax
    • Service fees (monthly)
      • Additional receivers fee- $6/mo
      • HD Access- $10/mo
      • DVR Service- $10/mo
      • Additional Receiver Fee- $7/mo (will be assessed for each extra receiver on the account)/li>
    • DIRECTV Upgrade Fee (one-time)
      • Typically $50 (may apply to existing customers adding or swapping equipment on their account. this fee can vary)

    ****These prices are subject to change without warning as they are controlled by DIRECTV ****
    NOTE:
    It is very important for customers to choose all necessary DIRECTV equipment at the time of account activation because after their account has been created, promotional discounts no longer apply.

  • Base Package

    Base packages vary by location. Please refer to the Spartan-Net Properties spreadsheet for package and pricing information.

  • Renew/Transfer/Cancel Accounts

    Customers can manage their account online at by clicking the My Account button on the top right of the home page. Please refer to our Account Management help section .

    • Renew- continue service at the same location
    • Transfer- continue service at a new location. Can be a new unit within the same property or transferring to another Spartan-Net property.
    • Cancel- customer is closing their Spartan-Net account. The customer has multiple options for how to cancel their DIRECTV account.
      • 1. We’ll cancel their DIRECTV and have a free return kit sent to the address of their choice. They simply need to send back the equipment.
      • 2. They can return their equipment at our office. It takes us 10 days to process the cancellation on their behalf once they have given us the equipment.
      • 3. They can call DIRECTV themselves at 1-800-531-5000 and close their account.
      • 4. They can continue their DIRECTV service at a new location by contacting the Mover’s Program at 1-866-889-7872

  • On Line Subscription

    All new customers need to subscribe on our website for service. Please direct them to click the Subscribe button located on the top of the navigation bar. All packages and pricing will be displayed when they place their order. Check out the Subscription How-To .

    How to Create an Account: Go the website www.spartan-net.com/subscribe . New users to the site will need to enter their name, phone number, email address, and apartment address. You will have to verify your account by validating your email address. A registration code and link will be sent to you by email. Follow the link to computer your account verification.

    • ** It is not unusual to get a call that the customer states their unit is not listed in the dropdown menu and they are unable to subscribe. This means that another account or order is blocking them from subscribing. Please open a ticket with this information and include their unit number. A Spartan-Net representative will look into the issue and contact the customer.
    • **If a customer states that they are a new Spartan-Net customer but already have a DIRECTV account please instruct them to provide their DIRECTV account number in the "Existing DIRECTV Account" field on the select services page. They should not select the number of TVs they have as they already have a DIRECTV account. Providing us with the account number will allow them to skip the DIRECTV order and allow us to convert over their DIRECTV account appropriately.


  • DIRECTV Phone and Website

    1.800.531.5000
    www.directv.com

  • Additional Channels Request

    DIRECTV Additional Channels

    Anyone who wishes to purchase additional channels will need to contact DIRECTV.  Anyone who purchases additional channels will be billed by DIRECT for these features.  For pricing on additional channels have the caller contact DIRECTV or then can visit the DIRECTV Web at www.directv.com.

    Here are some prices for additional channels:

    HBO                           $17.99/month

    Showtime                   $13.99/month

    Cinemax                    $13.99/month

    Starz                           $13.99/month

    Sports Package         $13.99/month   - This is not the NFL Sunday ticket

    ***These prices are subject to change without warning as they are controlled by DIRECTV

  • Additional DIRECTV equipment

    If you receive a call requesting additional receivers please create a ticket for the customer and include what type of receiver they are interested in. A Spartan-Net representative will research their specific account and contact them.
    Here are some prices for additional equipment:

    • Service fees (monthly)
      • Additional receivers fee- $6/mo
      • HD- $10/mo
      • DVR- $10/mo
    • DIRECTV Upgrade fee (one-time)
      • Typically $50 just to add equipment onto their account
    • DIRECTV Upgrade fee (one-time)
      • Typically $50 just to add equipment onto their account
    • Equipment fees (one-time)
      • Standard- $69+tax
      • DVR- $99+tax
      • HD- $99+tax
      • HD DVR- $199+tax

    ****These prices are subject to change without warning as they are controlled by DIRECTV ****
    NOTE:
    It is very important for customers to choose all necessary DIRECTV equipment at the time of account activation because after their account has been created, promotional discounts no longer apply.

  • Base Package Information

    The DIRECTV Entertainment Package is the base package that is offered to Spartan Net residents, this package includes 140 digital channels plus Local Channels. The cost is $15.99 a month, and in order to receive this package the user will have to go to their leasing office and sign an addendum to their leasing agreement and the cost will be added to their rent. The cost of $15.99 also includes one receiver. For additional receivers a lease fee of $6.00 will be charged this price for any additional receivers will be billed to user by DIRECTV the cost will not be added to the rent.

  • Cancel or Transfer Service

    Customers can manage (renew, transfer, cancel) their account online at www.spartan-net.com or by clicking the My Account button on our homepage which is located to the top right

    For those that have never logged in to their Spartan-Net account before, direct them to this URL to access their account: https://www.spartan-net.com/register . Or they can reach this by clicking the link from the My Account page

  • On Screen Messages

    I see a message on my TV screen that says, "Please Call Customer Service x721."
    "What's going on?

    X721

    Possible causes
    The channel you're trying to watch may not be included in your programming package.
    Your account is experiencing delinquency issues or has reached a past due status.
    Solutions:
    Call 1-800-DIRECTV to get your account balance and make a payment.
    If the channel is part of your programming package, try resetting your receiver by turning it off and unplugging it. Wait 15 seconds, then plug it back in and turn it on.
    If the channel is not part of your programming package, you can change your package online or call 1-800-531-5000.

    X722

    Possible causes
    Your DIRECTV® Receiver may not have processed the programming information for this channel.
    Your receiver has been unplugged from the power outlet or satellite dish for several weeks and has missed the monthly service renewals.
    Solutions
    If the channel you are trying to watch is part of the programming package you subscribe to, resetting your receiver can fix the problem.
    Turn off then unplug the receiver. After 15 seconds, plug your receiver back in and turn it on.
    If the channel you are trying to watch is part of a subscription that has expired, renew your programming package online or call 1-800-531-5000.

    X711

    Possible causes
    Your receiver has not been activated for DIRECTV® service.
    Your receiver has received only part of the data it needs to decode our satellite signal.
    Solutions
    If the channel you are trying to watch is part of the programming package you subscribe to, resetting your receiver can fix the problem.
    Turn off the receiver. Then unplug it from the outlet or power strip.
    Wait 15 seconds, then plug your receiver back in and turn it on.
    If the channel you are trying to watch is part of a subscription that has expired, renew your programming package online or call 1–800–531–5000.

    X726

    Possible causes
    Your DIRECTV receiver may be experiencing an identification error between the access card and receiver.
    Solutions
    Try removing the access card, and re-inserting into the slot.
    If you still seeing this error after the above step, then contact DIRECTV at 1-800-531-5000. If it is a determined that you need your receiver replaced, then contact Spartan-Net at 1-866-386-7778.

  • Connect Your Device to the Internet

    Connect Your Device to the Internet

    Before attempting to connect to the internet. You must have already subscribed online for Spartan-Net in order to have access to the Internet. Once your account has been set up, you will be able to connect to the Internet. You will need an Ethernet card in your computer and an Ethernet cable to connect your computer to the network. Follow the steps below to connect to the network.

    If you live at one of the following communities please make sure you have activated your data outlet.

    • 500 Michigan
    • Carriage Hill
    • Cambria Townhomes
    • 550 Michigan
    • Burnt Tree
    • Woodbrook Village
    • Marketplace
    • Marketplace
  • Connect your Ethernet cable to the data outlet.

    Play Video


    Before attempting to connect to the internet.

    1. Connect your Ethernet cable to the data outlet.

    2. If connecting your device directly to the outlet, connect the other end of your Ethernet cable to the Ethernet port on your laptop or PC. If you are using a wireless router, connect the other end of your Ethernet cable to the Internet port on your wireless router. (There should be a port separate from any other ports on the back of the unit.)

  • Activate Data Outlets

    Internet access is available to multiple outlets throughout your home in your lving room and bedrooms. These outlets must first be activated from the cross connect wall plate in order to connect to Internet service. Service has been activated in the blue cat5 port on the main wall plate in your apartment. You have a number of options for how to enable service throughout your home:

    Option 1: Activate A Single Data Outlet

    To enable service in one room, whether the living room or one of the bedrooms, determine what color outlet is in the desired room. On the cross connect wall plate, connect the blue outlet to the matching outlet using a cat5 Ethernet cable.

    Option 3: Activate Wireless

    To enable wireless from the main cross connect panel, connect the blue outlet to the Internet/WAN port of your wireless router using a cat5 Ethernet cable.