What can we help you with?

Internet & WIFI

TV

  • My WiFi stopped working

    First, try visiting this website to verify that the problem is with your service. 
    https://www.ismyinternetworking.com/

    How are you connecting?

    Community WiFi

    In order to connect to community WiFi you must register your WiFi devices.

    Check to see that you are connected to the SSID ‘Spartan Net’. If you are not connected, select ‘Spartan Net’.
     

    If you are connected to ‘Spartan Net’,

    • Forget network
    • Reconnect to network

    My own router


     

    Try unplugging the power to your WIFI router for 60 seconds and plugging back in.
     

     

     

    If you are still unable to connect, call 866-386-7778 or create a Support Request

  • My computer/laptop can't connect

    Are connecting using WiFi or directly into the wall?

    Windows

    MAC

    Click the Network icon on the lower right corner of your screen.

    Click Network settings.

    Click Manage Wi-Fi settings.

    Under Manage known networks, click the network you want to delete.

    Click Forget. The wireless network profile is deleted.

    Reconnect to the Network

     

    Select the WiFi symbol along the top menu bar and click on Open Network Preferences at the bottom of the drop down menu.

    Click on WiFi in the menu on the left and click Advanced located at the bottom right of the pop-up window.

    Select the WiFi network you want to delete, and click the minus sign as indicated in the image below. Click OK.

     

    If you are still unable to connect, call 866-386-7778 or create a Support Request

  • Is there a service outage in my area?
    • Check your email to see if you were notified of planned maintenance.
    • You may need to reboot your devices, if you’re unable to connect after service is restored.

    If you are still unable to connect, call 866-386-7778 or create a Support Request

  • Troubleshoot

    System

    Troubleshooting

    Windows 10

    Windows 8

    Windows 7

    Windows Vista

    • While holding down the Start key, press the R key.
    •      The Run box should be open.
    • In the Run box, type ncpa.cpl
    • Right click on the Local Area Connection icon and select Properties.
    • Check that Client for Microsoft Networks and Internet Protocol Version 4 (TCP/IpV4) are checked
    • If Internet Protocol Version 6 (TCP/IpV6) is checked, uncheck the box and continue.
    • Double click on Internet Protocol Version 4 (TCP/IpV4).

    -Obtain an IP address automatically should be marked.

    -Obtain a DSN server automatically should be marked.

    -Click OK to close and reboot your PC for the changes to take effect.

    OS X (MAC)

    • Go to finder window on the bottom of your screen.
    • On your left bar, click on Applications.
    • Click on System Preferences.
    • Click on Network icon.
    • Select Ethernet Connection.
    • Make sure your configuration is using DHCP, then apply.

    Wireless

    • First, Verify your computer can get online when plugged directly into the wall.
      • Verify your computer’s WiFi is enabled.
      • Verify your computer is connected to your wireless router’s SSID.
      • If you are able to get online when plugged into the wall but not when connected to your wireless router, call 517-203-3096

    If you are still unable to connect, call 866-386-7778 or create a Support Request

  • Solutions to error messages

    Check if a website is down at the moment.
    http://currentlydown.com/

    Try a few quick tips to troubleshoot your issue.
    Connect a gaming console

    Error 400-Bad Request

    There may be an issue with the website you are trying to reach.

    This error occurs when the server does not recognize the URL.

    Solution:  Please double check to see that you have typed the URL correctly. If you have then try restarting your computer.

    Error 401-Unauthorized User

    This error occurs when you do not enter the correct ID or password to access a protected website.

     

    Solution:  Please revisit the website and ensure that you are using the correct ID and password. If you are, you may want to contact the website administrator for more assistance.

    Error 403- Forbidden Pages

    This error occurs when the website refuses to respond, typically as a result of insufficient permissions.

    Solution:  Please ensure that you are using the correct ID or password to access the website. If you are, you may want to contact the website administrator for more assistance.

    Error 404-Not Found

    This error occurs when the page you are trying to access has been deleted or its name has been changed or modified on the server.

    Solution: You can try deleting portions of the URL, starting at the end, and see what comes up or you may want to contact the website administrator for more assistance.

    Error 415-Unsupported Media Type

    This error occurs when the server doesn’t support the media type being used.

     

    Solution:  Please ensure that you are using the correct file format and try again.

    Error 500-Internal Server Error

    This error occurs when the website you’re trying to reach has an internal server error.

     

    Solution:  Please try the website again later or contact the website administrator for more assistance.

    Error 501-Not Implemented

    This error occurs when the website doesn’t support the feature you have requested, typically this happens with forms.

     

    Solution:  Please try the website again later or contact the website administrator for more assistance.

    Error 502-Bad Gateway

    This error occurs when the website has refused the connection.

    Solution:  Please refresh the page or try the website again later. If the error continues, please contact the website administrator for more assistance.

    Error 503-Service Unavailable

    This error occurs when the website is unavailable.

    Solution:  Please refresh the page or try the website again later. If the error continues, please contact the website administrator for more assistance.

    If you are still unable to connect, call 866-386-7778 or create a Support Request