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I started signing up and stepped away.
Continue my subscription
Someone else in my household already subscribe to service Activate your personal account
I still need to subscribe
Check your address.
Please enter your information below so we can put you in contact with a representative that can answer your questions, help you with a problem, and listen to your comments. Let us know how we can go one step further for you.
First, try visiting this website to verify that the problem is with your service.
https://www.ismyinternetworking.com/
How are you connecting?
Community WiFi If you are connected to ‘Spartan Net’,
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My own router Try unplugging the power to your WIFI router for 60 seconds and plugging back in.
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If you are still unable to connect, call 866-386-7778 or create a Support Request
Are connecting using WiFi or directly into the wall?
Windows |
MAC |
Click the Network icon on the lower right corner of your screen. Click Network settings. Click Manage Wi-Fi settings. Under Manage known networks, click the network you want to delete. Click Forget. The wireless network profile is deleted. Reconnect to the Network
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Select the WiFi symbol along the top menu bar and click on Open Network Preferences at the bottom of the drop down menu. Click on WiFi in the menu on the left and click Advanced located at the bottom right of the pop-up window. Select the WiFi network you want to delete, and click the minus sign as indicated in the image below. Click OK.
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If you are still unable to connect, call 866-386-7778 or create a Support Request
If you are still unable to connect, call 866-386-7778 or create a Support Request
System |
Troubleshooting |
Windows 10 Windows 8 Windows 7 Windows Vista |
-Obtain an IP address automatically should be marked. -Obtain a DSN server automatically should be marked. -Click OK to close and reboot your PC for the changes to take effect. |
OS X (MAC) |
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Wireless |
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If you are still unable to connect, call 866-386-7778 or create a Support Request
Check if a website is down at the moment.
http://currentlydown.com/
Try a few quick tips to troubleshoot your issue.
Connect a gaming console?
Error 400-Bad Request |
There may be an issue with the website you are trying to reach. This error occurs when the server does not recognize the URL. |
Error 401-Unauthorized User |
This error occurs when you do not enter the correct ID or password to access a protected website.
Solution: Please revisit the website and ensure that you are using the correct ID and password. If you are, you may want to contact the website administrator for more assistance. |
Error 403- Forbidden Pages |
This error occurs when the website refuses to respond, typically as a result of insufficient permissions. |
Error 404-Not Found |
This error occurs when the page you are trying to access has been deleted or its name has been changed or modified on the server. |
Error 415-Unsupported Media Type |
This error occurs when the server doesn’t support the media type being used.
Solution: Please ensure that you are using the correct file format and try again. |
Error 500-Internal Server Error |
This error occurs when the website you’re trying to reach has an internal server error.
Solution: Please try the website again later or contact the website administrator for more assistance. |
Error 501-Not Implemented |
This error occurs when the website doesn’t support the feature you have requested, typically this happens with forms.
Solution: Please try the website again later or contact the website administrator for more assistance. |
Error 502-Bad Gateway |
This error occurs when the website has refused the connection. |
Error 503-Service Unavailable |
This error occurs when the website is unavailable. |
If you are still unable to connect, call 866-386-7778 or create a Support Request
With the evolution of our company and expansion of our network, we needed our name and brand to reflect not only where we are but where we're headed. A name that embodies what we have always strived for: stellar service and stellar products. That's why it's with great excitement that we embark on this journey with you as STELLAR Broadband.
Join us and come along for the ride!