What can we help you with?

Internet & WIFI

TV

  • Standard Connections

    Even if Internet and TV are included at your community, you must subscribe to activate service.


    Connecting directly to the wall outlets will provided the fastest speeds available.
    You will need an Ethernet cable to connect.

    Watch this video for easy set up!

     

    Standard Connections

    How To

    Community WiFi

    Many communities offer Community WiFii that allows you to connect to the Internet without your own WiFi router.
    Check to see if your community has WiFi available.

    No equipment needed. Just add your devices on your account and instantly connect.

    • Consistent blazing fast Internet at-home and on-the-go.
    • Setup once, stay connected and say goodbye to overage fees!
    • No need to ask for WiFi passwords when changing locations.

    My own WIFI router

    Plug an Ethernet cord directly into the wall outlet and follow your router setup.

    Wired Desktop or Laptop

    Plug an Ethernet cord from your desktop or laptop into the wall outlet.

     

    If you are unable to connect, call 866-386-7778 or create a Support Request

  • Multicolored Panel Setup

    Even if Internet and TV are included at your community, you must subscribe to activate service.

    Your apartment may have a multicolored panel for connecting to the Internet. It is typically located in the living room, hall closet or utility closet.

    There are three common options for configuring your apartment as shown below.

    Activate a single outlet

     

    Each room is color coded. Plug an Ethernet cable from the blue data port to the corresponding port color of the room that you want internet. 



    Connecting directly to the wall outlets will provided the fastest speeds available.
    You will need an Ethernet cable to connect.

    WiFi router

     

    Use an Ethernet cable to connect the blue port to the Internet/WAN port on your wireless router.

    Activate multiple outlets

    Connect the blue data port to the internet/WAN port on your wireless router. Each room is color coded. Connect them to your wireless router or network switch. 

    Each roommate should create their own login for the account. Primary account holder, log in to My Account and click the 'Roommates' tab.

    If you are still unable to connect, call 866-386-7778 or create a Support Request